clipper card balance refund

endstream endobj 180 0 obj <>/Subtype/Form/Type/XObject>>stream You can do a lot of things with online account management: store your payment information, set up automatic reloading, report a lost or stolen card and get a replacement and balance restoration (for a $3 fee), and download transaction histories. Registered cardholders can complete and sign a form authorizing another individual to act on behalf of the cardholder. Learn More You can also visit the Customer Services Center at Lake Merritt Station to drop off tickets in a sealed envelope addressed to BART's Treasury Department. BART will refund tickets with a remaining value greater than $1.00. Phone. Key Clipper information translated to Spanish. For details about how to apply for a refund, download theClipper Cancellation Form. https://www.bart.gov/sites/default/files/docs/Clipper%20FAQ%20updated_1.pdf, https://sf.streetsblog.org/2010/11/09/clipper-cards-dirty-little-secre-hint-it-can-go-negative/, https://www.caltrain.com/fares/how-buy/clipperr/clipper-caltrain-faq, Get answers to your questions about Oakland. /Tx BMC However, employees can save on out-of-pocket costs for transit fares through our pre-tax payroll deduction program. If you have a Go Pass on one of these cards, please contact our office for a replacement card. What can I do with an online Clipper account? If you have a question, please call (510) 464-6841. New to Clipper? Once your Go Pass is loaded onto your card, you will need to tag your Clipper cardto activate the Go Pass. Note: Clipper may not be used forGiants Ferryorfor group travel - one accountper passenger per trip. Please contact Clipper Customer Service at 877.878.8883 to request a refundwithout cancelling your card. Interest will be charged to your account from the purchase date if the balance is not paid in full within 6 months. E\\y\F@B.DHR!"g/ endstream endobj 206 0 obj <>/Subtype/Form/Type/XObject>>stream For three bucks, just consider it a cheap souvenir. I no longer need to use Clipper. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. I would love to consolidate all the cards into one card. Metropolitan Transportation Commission . Your refund request will typically be . Due to increased Clipper Card use and the corresponding reduction in use of paper tickets, the Ticket Exchange Booth at 12th St Oakland City Center Station has been permanently closed. H237402VH2P0P04341Qf& Then take a long joy ride on Caltrains. more. Registration is easy, and its free. To find out more information about replacing an RTC card, please visit 511.org.Opens in new window. A reader in a prior column thought $300 had disappeared from an account. IMPORTANT: Clipper cards will hold funds for . This can be more convenient and less expensive than buying a one-way or day-pass ticket at a station ticket machine. EMC You can do a lot of things with online account management: store your payment information, set up automatic reloading, report a lost or stolen card and get a replacement and balance restoration (for a $3 fee), and download transaction histories. If the reader beeps twice to tag you off for your previous ride, swipe your card to tag on. EMC What do you recommend for getting this resolved? Learn more about Clipper on your phone. If you get a new card in person, you can log in to your account and click on Register a New Card to add the new card to your existing account. According to Caltrain, failing to tag on and off could result in improper Clipper card readings, which could result in a Caltrain citation. And my Oyster card. To request a transfer of cash value from one card to another, wait until you have received your Smart PassClipper card, then contact the Clipper Customer Service Center at 877.878.8883 (TTY/TDD 711 or 800.735.2929) to request they transfer your cash value to the new card. Orders will not load if your Clipper card balance is negative. The Caltrain Go Pass provides unlimited travel on Caltrain between all zones. To report it lost or stolen: For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. If you don't want to deal with that, just pay the $3 to get the card. Skip the side navigation menu and go to the main content. Fraudulent use and transfer of the Go and/or Smart Pass is a serious violation of the program. If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. Many of the cards have about $50 on them, but a couple have about $200. The Student Navigation Center is here to help you understand all the ways you can enjoy the convenience of your card. Clipper is committed to protecting your privacy. for more info). (Some limitations may apply.) Alternatively, if I return the Clipper card to a station, etc can I get a refund on the remaining balance on the card and the card issuance fee? 0 S, endstream endobj 213 0 obj <>/Subtype/Form/Type/XObject>>stream HD 0UR K(EP%xg:#6(=VU-zTqwn?p Station Agents can also provide pre-addressed envelopes to Treasury. E\i\\ EMC How can I manage the account on their behalf? 0.749023 g endstream endobj 204 0 obj <>/Subtype/Form/Type/XObject>>stream If unsuccessful, your Clipper card may be defective or damaged. How would you improve Clipper? Refunds, BART Treasury Department2150 Webster St.9th floorOakland, CA 94612. H*2T0T341f& To find out more information about replacing an RTC card, please visit 511.org.Opens in new window. Unfortunately, the Clipper Card doesn't allow that. Riders have 2 options for getting a refund: Treasury will mail you a check. If you purchased your Clipper card from a retail location, confirm that the provider activated the card. 0 0 10.146 10.364 re PDF Defective Card Form Yes, you can manage your account using the Clipper app and in your mobile wallet. The Go and Smart Passesare non-transferable. Should I stay at a hotel near the airport? Go Pass Clipper Transition FAQ | Stanford Transportation I havent needed to use it in that time. Skip the side navigation menu and go to the main content. Discount Cards For youth, seniors, people with disabilities and low-income adults. Paper Tickets Stanford Transportation will automatically renew your Go Pass every four months and you do not need to take any action. f Tickets purchased using pre-tax dollars/Commuter Checks are not refundable due to federal restrictions of the Commuter Check program. For more information, call the BART Treasury at (510) 464-6841. They are. If you cannot tag your card successfully, try on another device. Roadshow. You may be eligible for a full or partial refund of the value on your card, unless you have loaded value on it using pre-tax employee transit benefits. BART Customer Serviceis available to help riders with inquiries over the phone at (510)464-7133or in person atLake Merritt Station (concourse level). Latest Clipper News Never miss Clipper news! If the card reader beeps three times instead of one, your pass has been misread by the reader and you should try to tag again. Pay With At your request, we can mail you a new card with your balance restored, typically within 2 business days. Phone. Riders will also be able to add enough fare to a paper ticket to exit a station using cash at the Addfare machineslocated inside the paid area of each station. The Go Pass is available for free to eligible faculty, staff, postdoctoral scholars. Transferring a Go Pass constitutes fare evasion, which is a violation of California Penal Code 640. Clipper's on your phone! endstream endobj 222 0 obj <>/Subtype/Form/Type/XObject>>stream Log in to your profile to sign up for occasional updates. If you are still having trouble with your Go Pass, please contact us at. H237402VH2P0P04341Qf& endstream endobj 198 0 obj <>/Subtype/Form/Type/XObject>>stream New Oakland Clipper Customer Service Center Serves East Bay Customers h[s8WPS7p7*?gbg98-FmndI+Iv,cR{|30&M\&ND52 D3,2aE1 v^Z8P Only registered Clipper cards are eligible for refunds. Smashed minivan adds to San Jose neighborhoods frustration, concerns about safety: Roadshow, Is there a different reason for debris problem on 101 that cant be swept away? 7) d"W0%Q T To report it lost or stolen: Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or ; Call 877.878.8883 (TDD/TTY 711 or 800.735.2929) For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. Get a replacement and balance restoration for a damaged registered Clipper card or a defective Clipper card (damaged and defective cards must be . HD 0UR K(EP%xg:#6(=VU-zTqwn?p Each passenger needs his/her own ticket and/or Clipper account (card or mobile app). But if the fare is $5, it will let you exit and pay the add fare of $2 before you can use the Clipper card for your next ride. Clipper is a regional transit card that can be used on all transit in the Bay Area. 0 { endstream endobj 202 0 obj <>/Subtype/Form/Type/XObject>>stream When you order a new card online, you can log in to your account and Clipper will automatically register your new card to your existing account. Describe the situation, including your account information. Use the app to manage your cards. Clipper is reusable and long-lasting, unlike paper tickets that get worn and tattered. To request a refund or adjustment or to report a lost or damaged card, visit theClipper Customer Support webpage. Then you wouldn't have to bother about a refund. endstream endobj 216 0 obj <>/Subtype/Form/Type/XObject>>stream endstream endobj startxref 0 %%EOF 332 0 obj <>stream PDF Clipper Cancellation Form How Do I Check How Much Is On My Clipper Card? - CLJ Because Smart Passes are only available through Stanford Transportation-issued Clipper cards, there will be a replacement fee of up to $5 for all Smart Pass replacements. Bike Information and Resources for New Students, Bicycle Safety Educational Efforts at Stanford, View Maps and Holiday Marguerite Schedules, Limited Holiday Marguerite Shuttle Service, Learn About Tickets, Enforcement, and Lost/Stolen Permits, Find Parking, EV Charging, and Off-Campus Sites, Find an Electric Vehicle Charging Station, Learn About Carts, Service Vehicles, and Access, Find Rates and Request a Charter Reservation, If Your Clipper Card is Lost, Stolen, or Damaged, Alameda & West Contra Costa County Paratransit, City & County of San Francisco Paratransit, Go Pass and Smart Pass eligibility checker, If you are eligible for the VTA Smart Pass(e.g., most benefits-eligible university or hospital employees): If you would like a Smart Pass Clipper card, please submit your contact information through the, If you are NOT eligible for the VTA Smart Pass (e.g., graduate students and postdoctoral scholars): If you dont have a Clipper card, you can purchase one at a participating. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Q: I have a similar issue where several hundred dollars in my Clipper account no longer shows online. As others have said, you can get it on the Clipper phone app for free. Go Pass users can request that the Go Pass be loaded on any adult fare Clipper card of their choice. We do this with our Oyster card for London: Lend it to your friend who is coming to the (ta && ta.queueForLoad ? My spouse, relative, or close friend needs help managing their registered Clipper card. It's just $3. You can also use Clippers automated phone service to hear your recent transactions or have a list sent to the email address in your account. 0 0 10.1455 10.364 re If you ever lose your card, well replace it and restore your value for a $3 fee. You can check your eligibility at our Go Pass and Smart Pass eligibility checker. For information about fare credits when transferring between Golden Gate Ferry and Muni or the SMART Train, visit our Transferring & Connecting page. He started his journalism career as a sports editor in Iowa in 1975. /Tx BMC Account Management | Clipper Look for Gary Richards at Facebook.com/mr.roadshow, or contact him at mrroadshow@bayareanewsgroup.com. 0 endstream endobj 200 0 obj <>/Subtype/Form/Type/XObject>>stream In the meantime, you must purchase a ticket because valid fare is required before boarding; otherwise, you will be subject to citation for fare evasion. Hope this doesn't break the bank for you. You pay more for a "San Fran" shot glass that was probably manufactured on the other side of the globe. Registering your card protects your card balance and allows you to set up an online account. 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. endstream endobj 218 0 obj <>/Subtype/Form/Type/XObject>>stream /Tx BMC Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions. You may be eligible for a full or partial refund of the value on your card, unless you have loaded value on it using pre-tax employee transit benefits. If youre not paying with Clipper, please see an attendant for information about ticket purchase. Please wait until you receive your Smart Pass Clipper card to cancel any existing transit orders. But alas, no longer on bART as they now wont let you exit like they used to. If you ever lose your card, well replace it and restore your value for a $3 fee. Please note that, Caltrain has a proof-of-payment system for fare enforcement. Its also required if you want to set up automatic reloading. You must tag your card again when you get off the train. Here's what you need to know. Its also required if you want to set up automatic reloading. Apparently Bay Area folks found a loophole where BART allowed you to enter a station with the min amt on your Clipper (say $3). 0 endstream endobj 203 0 obj <>/Subtype/Form/Type/XObject>>stream 0 0 10.1455 10.364 re endstream endobj 211 0 obj <>/Subtype/Form/Type/XObject>>stream And Venta card LOL, As others have mentioned, use the phone to avoid tge $3 charge. endstream endobj 173 0 obj <>/Subtype/Form/Type/XObject>>stream Clipper is the recommended fare payment method and offers ferry customers a discounted fare. That will show you the cost of each trip. f 0 0 10.146 10.364 re EMC The Go Pass is also available to graduate students until December 31,2022*. To report it lost or stolen: Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or ; Call 877.878.8883 (TDD/TTY 711 or 800.735.2929) For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. Will the toll lanes reduce traffic jams? What should I do if my card is lost or stolen? All rights reserved. Questions about recurring transit orders, including transfer requests, can be sent to transportation@stanford.edu. If this happens at any time, please call Clipper at 877.878.8883 for a refund. PDF Clipper Cancellation Form How can I manage the account on their behalf? Answer 1 of 2: I'm planning to take the BART train from Oakland Int'l Airport station to 12th St Oakland City Center station. Sign up for email alerts, Tips for Out-of-State & Out-of-Country Visitors, Pay a Toll for a Vehicle with No License Plate, Annual Vehicle Crossings and Toll Revenues, Disadvantaged & Small Business Enterprise Program, Larkspur Ferry Service & Parking Expansion Study, Sausalito Ferry Terminal Improvements Project. Clipper is committed to protecting your privacy. Learn more about resolving a block due to failed Auto-Reload payment, Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or. endstream endobj 187 0 obj <>/Subtype/Form/Type/XObject>>stream Warriors Ferry / Chase Center Service There is no replacement fee for lost or stolen Go Passes. Im planning to take the BART train from Oakland Intl Airport station to 12th St Oakland City Center station. The check may take 4-6 weeks. Copyright 2023 Golden Gate Bridge, Highway and Transportation District. In the end, if it still doesn't work, buy the $3 card and load only the exact amount you need onto it at the machine in the SFO BART station. https://www.caltrain.com/fares/how-buy/clipperr/clipper-caltrain-faq. Golden Gate Ferry NO LONGER acceptsBlue and Gold tickets purchased online unless they werepreviously purchased for travel to Angel Island ONLY. Key Clipper information translated to Chinese. https://www.clippercard.com/ClipperWeb/pay-with-phone. My spouse, relative, or close friend needs help managing their registered Clipper card. H*2T0T3415Rf& Can I have more than one card in my Clipper account? Additionally, federal tax law prohibits refunds if a card has received any value through an employee transit benefit program. Clipper saves money. Left and right arrows move across top level links and expand / close menus in sub levels. Just select your station on the Station List page, Just follow a few simple rules when taking your bike on BART, Find out quickly, using the BART Fare Calculator, Stay up-to-date with News Alerts sent by email or text, Explore the lastest job listings on our Careers page. It is not available to students or postdoctoral scholars at this time. Your Clipper card will not be returned to you. E\i\\ Refunds are subject to the fees in Section 10. H*2T0T341f& /Tx BMC So what you could do is to rack up a negative balance to offset the $3 fee. I no longer need to use Clipper. . Check with your favorite non-profit or charity organization to see if it accepts these small value tickets. Former Tiny Ticket non-profit organizations can still submit these tickets for refund directly to BART Treasury. f For details about how to apply for a refund, download theClipper Cancellation Form. 0.749023 g affordable hotels and dining near Fox Theater, Holiday Inn Express & Suites Oakland-Airport An IHG Hotel, Homewood Suites by Hilton Oakland-Waterfront. Include the card number in your description. So take your balance down to $1.50. If your card is registered, log in to your account to obtain a transaction history report for any card listed on your account or contact Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). Choose to stay logged in or to log out. safe parking at hotels near Oakland Airport?? I did also find a loophole about the $3 fee: "Clipper will waive this fee if the buyer signs up for Autoload at the time of purchase online at www.clippercard.com. " Someone else may be able to use it. You wrote about Clipper freezing accounts. Minimum monthly payments are required. More riders tell of disappearing Clipper card balances Go Pass users should be aware that Caltrain requires you to tag on before and tag off after each ride in order to have a valid fare. It can hold all transit passes, such as the SF University Pass for Muni, Higher Ed discount product for BART, Way2Go Pass for SanTrams or other products for all major Bay Area transit systems. Can I have more than one card in my Clipper account? 0 0 10.1455 10.364 re 0 { endstream endobj 193 0 obj <>/Subtype/Form/Type/XObject>>stream Transit pass refunds are subject to transit agency approval. If we couldnt process your payment for automatic reloading, your Auto-Reload payment will fail and the card reader will say BLOCKED BAD DEBT. Learn more about resolving a block due to failed Auto-Reload payment. Abandoned Naval Base New Orleans Address, Articles C