croydon council complaints about neighbours
If you feel that these rules are not being adhered to, you are advised to contact the council for guidance/to make a complaint. Which is what makes this ruling, published yesterday, all the more extraordinary in its criticism of the council planners incompetence and lack of professionalism. Make a complaint - Wandsworth Borough Council If you could bottle the dignity and resilience of the people weve spoken to and sell it, youd make a lot of money, because they have to put up with so much more than most people, Hewitt told Inside Housing. STREET parties over the Platinum Jubilee weekend could be shut down if organisers dont have the correct permission. I think there has been a breach of planning control near my property and the council has not taken enforcement action. Contact the police if you think your neighbour has broken the law - for example, they've been violent or threatening. There is no discretion in that. The CLP application, which amongst things includes articulated lorries drawn half-size and site cabins positioned in areas due to be protected during construction (for the sake of the one remaining tree), has quite rightly not yet been approved. Parties. Akton Recruitment has an opening for a SHELTERED HOUSING MANAGER ROLES AND RESPONSIBILITIES OF THE SHELTERED HOUSING MANAGER _____ To promote, encourage and support the continued independence and well-being of the sheltered housing tenants by monitoring, enabling and meeting the necessary support needs To assess, review and respond to ongoing support and housing needs of sheltered housing . Consequently, Mr X returned to court seeking an order for their removal. Report street litter to your local council / mySociety It's where communities come together to greet newcomers, exchange recommendations, and read the latest local news. This time, through a relatively minor boundary dispute between neighbours, the Ombudsman has exposed massive levels of incompetence in the councils planning department. Water leaked from lights and into sockets, leading her to unplug her fridge to avoid electrocution., And reporter Hewitt said, Walking into that flat and seeing not just appalling, squalid conditions, but the fact that it was quite obviously dangerous and Fransoy was living there with her two little boys., The most angry I have ever been: reporter Dan Hewitt with council tenant Fransoy Hewitt in Regina Road in March. We risk assess reports of noise and prioritise complaints where more than one neighbouring address is affected. More importantly though, it not been NOT APPROVED. Permitted development rights, PART 1 Development within the curtilage of a dwellinghouse A horrible horrible design (a word that does the ugly red blocks no justice) totally out of keeping with the local area, over development, and should never have been approved. animal camouflage reading comprehension; . This issue is so important, decent housing is a basic human right, surely. He thinks he is smarter than law he know law order more than anyone. This team is usually your first point of contact as a private renter. COMPLAINT 202004576. By 3pm, he reported that the house was pretty much demolished. London. Croydon Council. We no longer operate an out of hours service, Births, deaths, marriages and citizenship. That hardly chimes with the boast of . It confirmed it had written to the neighbour after the residents initial report of him urinating down the drain and the tenancy team would continue to monitor the area. Although, as this website appears to have put my actual name, rather than the alias as I thought it would, I should add that this is just informal advice and you may wish to get your own professional planning or legal advice. Read more: Ali accused of cover-up over findings on council flats scandal Check how much your council tax bill will go up by - The Sun Patrick Butler Social policy editor. Only 10% of council housing repair jobs ever get checked, Ali accused of cover-up over findings on council flats scandal, Croydon shamed over dangerous squalor in council flats, Your staff make us feel less than human, Love it or List it is coming to Croydon and want you to take part, 37-34: Mayor's 15% Council Tax hike rejected in budget vote, 10-year campaign by locals wins reprieve for Central Hill Estate, Scott and Butler to be snubbed by Town Hall honours system, 'Stand up for the people and get fair funding for Croydon', Say No To 15% Council Tax Hike, Town Hall, Mar 8, Fairfield Halls offers some Easter movie magic for just 2, Council heat network hits customers with 25% price increase, 'You never mentioned 15% tax hike when seeking election', Teachers in unanimous vote to escalate their strike action. Poor repairs: the maintenance of the flats at Regina Road is still less than optimal. Night hours are 11.00 pm until 7.00 am. It is established case law that local planning authorities cannot withdraw and re-issue decision notices to correct such errors. My own follow-up email to Heather Cheesbrough of July 27, was ALSO copied to Katherine Kerswell and Cllrs Hamida Ali and Jason Perry. . A Croydon flat where the tenant subjected her neighbours to fighting, knife threats and excessive noise has been shut. If you live in an urban setting and communicate with your neighbours about your plans, are sensible about hygiene and vermin control, and where you locate your coop, there is . By November last year, Mr X made a formal complaint. The report said that a planning permission would not define the property boundaries. But Hey, that sounds like hard work and it would expose to public scrutiny just how useless these two are. It's all public. An abandoned vehicle is one which has not been moved or attended to for a long time. She has turned rogue and now only sides with developers. Where neighbours support local businesses and get updates from public services. Heather Cheesborough said in writing The application was accompanied by an application form in which the applicant had signed Certificate B to state that the notice had been given even though it had not (and she was given numerous pieces of evidence including a postmarked envelope) and that I had been given notice of the forthcoming planning application even thought by her own admission she knows that I knew nothing about it until after it had already been made. Utter incompetence and no one ever held to account. Nice move Robert! It failed to address the issues of the carers assessments, insurance and transition planning. If it ever re-opens, perhaps buying a ticket to an event there would entitle the ticketholder to go and throw things at the prisoners in the dungeon ?! I argued that the decision to give this undertaking any weight when determining application 20/00108/FUL was another error of law and further reason why Townsends decision notice could and should be seen as unlawful. So, in March, Mr X asked to escalate his complaint to Stage 2 of the procedure because of this delay. The site now floods on a regular basis. The complaint was addressed to Townsends boss, Cheesbrough (who is still working at Croydon after her new job in Redbridge had somehow fallen through). croydon council complaints about neighbours Read more: Croydon shamed over dangerous squalor in council flats The council generally adopts an escalating approach to noise enforcement and can deal with unreasonable . They own land built on by Ms Z. The leadership is helpful, creative and always supportive. However, this week has been very different because in and amongst my usual e-mails, I have received messages from residents raising serious safeguarding issues. Posted. In the mixer: if you spot some unwelcome building work going on on your property, you might want to ask the council if they have granted planning permission. Unlawful (and extensive) excavation works has thereby been allowed to continue (by default), necessitating large lorries using adjacent roads, the control/management of which the CLP was meant to control. We have a council spouting off about sustainability, climate emergency, green measures, LTNs etc whilst systematically conniving with profiteering developers to destroy the place. Re Mr Patels comments above, it is actually frightening as to how much of the plot that can be filled up with sheds, under what is termed permitted development under The Town and Country Planning (General Permitted Development) (England) Order 2015, Worth looking up the UK Government Website, under its pages titled:- tenancy document that obliges the resident to behave in a way that is not antisocial or causes a nuisance to your neighbours. In approving application 20/00108/FUL, they did so based on a council officials report, the committee agreed that thereafter the director of planning and strategic transport has delegated authority to issue the planning permission and impose conditions and informatives. Section 65 of the 1990 Town and Country Planning Act requires that a council shall not entertain a planning application that does not meet the certification requirements set out in the Town and Country Planning (Development Management Procedure) (England) Order 2015. Noisy Neighbours - What Can I Do? - HomeOwners Alliance Environmental health officers spoke to the owners . As far as I can see, Ive received nothing back so Ill take that as a No then. In the instance the council agrees with you, and the noise is a deemed a "statutory nuisance" (ie that it is a nuisance under law), they can issue an "abatement notice" which tells your neighbour that unless they stop they will be prosecuted and might end up with a fine of 5,000 for domestic premises and 20,000 for industrial or . But on November 18 last year, the committee approved the demolition of 89 Hyde Road and its replacement by a block of nine flats. Am I missing something? If you have a company vehicle, a copy of the vehicle registration papers and a letter from the company stating that you have sole use of the vehicle and that it is normally parked at this address. If you live in a House in Multiple Occupation (HMO) please contact your landlord or managing agent. A London borough has been told to pay out 1,000 apiece to an autistic man and his mother, who cared for him, after it failed to properly support them causing stress, anxiety and a breakdown in family life. On December 3, 2018, a decision was made by Lincolnshire County Council to reduce the speed on High Road and Low Road from 40mph to 30mph. It goes on and on. Hewitt rightly highlights the work of three ITV News producers on the South Norwood report and others subsequently: Sophie Alexander, Imogen Barrer, Sarah OConnell. You could use a mediation service if raising the issue informally does not work. made staffing cuts because of budgetary constraints. An examination of the councils enforcement log suggests the Council only issued a decision in January when its enforcement officer queried at that time with the planning officer why they had not taken a decision on the application. This included the garage under construction to the south of the plot. The council also apologised to a couple who complained to the Local Government and Social Care Ombudsman. "Led by an independent external housing specialist, the inquiry will look at what has . 8 Mint Walk The council's cabinet is set to meet today (Monday, March 8) at 2pm to discuss the 2021/22 budget ahead of a full council meeting this evening. Complaint Resolution Team Croydon Council, Floor 7 Zone C Bernard Weatherill House 8 Mint Walk, Croydon CR0 1EA or email us at: complaints@croydon.gov.uk Croydon Council Bernard Weatherill House 8 Mint Walk Croydon, CR0 1EA; We are open for pre-booked appointments only Communal cleaning: The landlord explained that the caretaker was scheduled to attend weekly on a Monday COMPLAINT 202006413. open 9am to 4pm, Monday - Friday. This was a blatant breach of Condition 15 of the planning permission, which was meant to prevent any work on the trees during the bird-nesting season. If you are a tenant or live in a strata scheme you may have other options for . another ruling from the Local Government Ombudsman against Croydon Council. Heather Cheesbrough, the six-figure salaried council exec in charge of the planning department, https://www.gov.uk/party-walls-building-works, Love it or List it is coming to Croydon and want you to take part, 37-34: Mayor's 15% Council Tax hike rejected in budget vote, 10-year campaign by locals wins reprieve for Central Hill Estate, Scott and Butler to be snubbed by Town Hall honours system, 'Stand up for the people and get fair funding for Croydon', Say No To 15% Council Tax Hike, Town Hall, Mar 8, Fairfield Halls offers some Easter movie magic for just 2, Council heat network hits customers with 25% price increase, 'You never mentioned 15% tax hike when seeking election', Teachers in unanimous vote to escalate their strike action, undertaking a review of the members enquiry process (even elected councillors struggle to get prompt replies to their questions), having more team managers respond to complaints, implementing a new complaints management system and improving communication with residents over delays in complaint handling. Croydon Council is pressing ahead with low traffic neighbourhoods (LTNs), undeterred by criticism from a neighbouring authority. Class F hard surfaces incidental to the enjoyment of a dwellinghouse, PART 2 Minor operations The council has told the Ombudsman that it is seeking to improve its complaint handling, by: In their findings, the Ombudsman said that the council was correct that land ownership is not a relevant planning consideration, But this does not mean the question of land ownership has no relevance to the planning process. It will add to the already overloaded drainage and sewer systems and should be refused.. Also the same problems with the complaints process they dont follow their own complaints process. If you think a vulnerable adult is being abused in any way, you can report this as a safeguarding concern. To help us improve GOV.UK, wed like to know more about your visit today. (53%) Messy Gardens or property. . telephoning: 020 8545 3060 (weekdays 10am to 2pm). And according to the reporter who broke the story which shocked the nation on ITVs News At Ten on March 22, theres still a lot more to come. Perhaps we can apply for planning permission to excavate one? CR0 1EA. Croydon Council has the power to deal with noise nuisance that is considered to be a statutory nuisance. Planning enforcement - Local Government and Social Care Ombudsman Choose the service you want to make a complaint or give us feedback about. Croydon Council (202004576) - Housing Ombudsman Those of us who deal with Croydons planning service are used to their incompetence but this one reaches a new level. The court also said it would link a copy of its order to the Land Registry record alongside an expert report which identified the boundaries of Ms Zs property.. You can also join our user research group to receive invites to activities and surveys to help shape future improvements to the site. The council effectively encouraged this illicit building work to go ahead after it granted planning permission, because the planners never bothered checking on the Land Register or other certificates to confirm the property ownership. Overgrown & Messy Gardens! Schlotzsky's Rye Bread Nutrition,
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If you feel that these rules are not being adhered to, you are advised to contact the council for guidance/to make a complaint. Which is what makes this ruling, published yesterday, all the more extraordinary in its criticism of the council planners incompetence and lack of professionalism. Make a complaint - Wandsworth Borough Council If you could bottle the dignity and resilience of the people weve spoken to and sell it, youd make a lot of money, because they have to put up with so much more than most people, Hewitt told Inside Housing. STREET parties over the Platinum Jubilee weekend could be shut down if organisers dont have the correct permission. I think there has been a breach of planning control near my property and the council has not taken enforcement action. Contact the police if you think your neighbour has broken the law - for example, they've been violent or threatening. There is no discretion in that. The CLP application, which amongst things includes articulated lorries drawn half-size and site cabins positioned in areas due to be protected during construction (for the sake of the one remaining tree), has quite rightly not yet been approved. Parties. Akton Recruitment has an opening for a SHELTERED HOUSING MANAGER ROLES AND RESPONSIBILITIES OF THE SHELTERED HOUSING MANAGER _____ To promote, encourage and support the continued independence and well-being of the sheltered housing tenants by monitoring, enabling and meeting the necessary support needs To assess, review and respond to ongoing support and housing needs of sheltered housing . Consequently, Mr X returned to court seeking an order for their removal. Report street litter to your local council / mySociety It's where communities come together to greet newcomers, exchange recommendations, and read the latest local news. This time, through a relatively minor boundary dispute between neighbours, the Ombudsman has exposed massive levels of incompetence in the councils planning department. Water leaked from lights and into sockets, leading her to unplug her fridge to avoid electrocution., And reporter Hewitt said, Walking into that flat and seeing not just appalling, squalid conditions, but the fact that it was quite obviously dangerous and Fransoy was living there with her two little boys., The most angry I have ever been: reporter Dan Hewitt with council tenant Fransoy Hewitt in Regina Road in March. We risk assess reports of noise and prioritise complaints where more than one neighbouring address is affected. More importantly though, it not been NOT APPROVED. Permitted development rights, PART 1 Development within the curtilage of a dwellinghouse A horrible horrible design (a word that does the ugly red blocks no justice) totally out of keeping with the local area, over development, and should never have been approved. animal camouflage reading comprehension; . This issue is so important, decent housing is a basic human right, surely. He thinks he is smarter than law he know law order more than anyone. This team is usually your first point of contact as a private renter. COMPLAINT 202004576. By 3pm, he reported that the house was pretty much demolished. London. Croydon Council. We no longer operate an out of hours service, Births, deaths, marriages and citizenship. That hardly chimes with the boast of . It confirmed it had written to the neighbour after the residents initial report of him urinating down the drain and the tenancy team would continue to monitor the area. Although, as this website appears to have put my actual name, rather than the alias as I thought it would, I should add that this is just informal advice and you may wish to get your own professional planning or legal advice. Read more: Ali accused of cover-up over findings on council flats scandal Check how much your council tax bill will go up by - The Sun Patrick Butler Social policy editor. Only 10% of council housing repair jobs ever get checked, Ali accused of cover-up over findings on council flats scandal, Croydon shamed over dangerous squalor in council flats, Your staff make us feel less than human, Love it or List it is coming to Croydon and want you to take part, 37-34: Mayor's 15% Council Tax hike rejected in budget vote, 10-year campaign by locals wins reprieve for Central Hill Estate, Scott and Butler to be snubbed by Town Hall honours system, 'Stand up for the people and get fair funding for Croydon', Say No To 15% Council Tax Hike, Town Hall, Mar 8, Fairfield Halls offers some Easter movie magic for just 2, Council heat network hits customers with 25% price increase, 'You never mentioned 15% tax hike when seeking election', Teachers in unanimous vote to escalate their strike action. Poor repairs: the maintenance of the flats at Regina Road is still less than optimal. Night hours are 11.00 pm until 7.00 am. It is established case law that local planning authorities cannot withdraw and re-issue decision notices to correct such errors. My own follow-up email to Heather Cheesbrough of July 27, was ALSO copied to Katherine Kerswell and Cllrs Hamida Ali and Jason Perry. . A Croydon flat where the tenant subjected her neighbours to fighting, knife threats and excessive noise has been shut. If you live in an urban setting and communicate with your neighbours about your plans, are sensible about hygiene and vermin control, and where you locate your coop, there is . By November last year, Mr X made a formal complaint. The report said that a planning permission would not define the property boundaries. But Hey, that sounds like hard work and it would expose to public scrutiny just how useless these two are. It's all public. An abandoned vehicle is one which has not been moved or attended to for a long time. She has turned rogue and now only sides with developers. Where neighbours support local businesses and get updates from public services. Heather Cheesborough said in writing The application was accompanied by an application form in which the applicant had signed Certificate B to state that the notice had been given even though it had not (and she was given numerous pieces of evidence including a postmarked envelope) and that I had been given notice of the forthcoming planning application even thought by her own admission she knows that I knew nothing about it until after it had already been made. Utter incompetence and no one ever held to account. Nice move Robert! It failed to address the issues of the carers assessments, insurance and transition planning. If it ever re-opens, perhaps buying a ticket to an event there would entitle the ticketholder to go and throw things at the prisoners in the dungeon ?! I argued that the decision to give this undertaking any weight when determining application 20/00108/FUL was another error of law and further reason why Townsends decision notice could and should be seen as unlawful. So, in March, Mr X asked to escalate his complaint to Stage 2 of the procedure because of this delay. The site now floods on a regular basis. The complaint was addressed to Townsends boss, Cheesbrough (who is still working at Croydon after her new job in Redbridge had somehow fallen through). croydon council complaints about neighbours Read more: Croydon shamed over dangerous squalor in council flats The council generally adopts an escalating approach to noise enforcement and can deal with unreasonable . They own land built on by Ms Z. The leadership is helpful, creative and always supportive. However, this week has been very different because in and amongst my usual e-mails, I have received messages from residents raising serious safeguarding issues. Posted. In the mixer: if you spot some unwelcome building work going on on your property, you might want to ask the council if they have granted planning permission. Unlawful (and extensive) excavation works has thereby been allowed to continue (by default), necessitating large lorries using adjacent roads, the control/management of which the CLP was meant to control. We have a council spouting off about sustainability, climate emergency, green measures, LTNs etc whilst systematically conniving with profiteering developers to destroy the place. Re Mr Patels comments above, it is actually frightening as to how much of the plot that can be filled up with sheds, under what is termed permitted development under The Town and Country Planning (General Permitted Development) (England) Order 2015, Worth looking up the UK Government Website, under its pages titled:- tenancy document that obliges the resident to behave in a way that is not antisocial or causes a nuisance to your neighbours. In approving application 20/00108/FUL, they did so based on a council officials report, the committee agreed that thereafter the director of planning and strategic transport has delegated authority to issue the planning permission and impose conditions and informatives. Section 65 of the 1990 Town and Country Planning Act requires that a council shall not entertain a planning application that does not meet the certification requirements set out in the Town and Country Planning (Development Management Procedure) (England) Order 2015. Noisy Neighbours - What Can I Do? - HomeOwners Alliance Environmental health officers spoke to the owners . As far as I can see, Ive received nothing back so Ill take that as a No then. In the instance the council agrees with you, and the noise is a deemed a "statutory nuisance" (ie that it is a nuisance under law), they can issue an "abatement notice" which tells your neighbour that unless they stop they will be prosecuted and might end up with a fine of 5,000 for domestic premises and 20,000 for industrial or . But on November 18 last year, the committee approved the demolition of 89 Hyde Road and its replacement by a block of nine flats. Am I missing something? If you have a company vehicle, a copy of the vehicle registration papers and a letter from the company stating that you have sole use of the vehicle and that it is normally parked at this address. If you live in a House in Multiple Occupation (HMO) please contact your landlord or managing agent. A London borough has been told to pay out 1,000 apiece to an autistic man and his mother, who cared for him, after it failed to properly support them causing stress, anxiety and a breakdown in family life. On December 3, 2018, a decision was made by Lincolnshire County Council to reduce the speed on High Road and Low Road from 40mph to 30mph. It goes on and on. Hewitt rightly highlights the work of three ITV News producers on the South Norwood report and others subsequently: Sophie Alexander, Imogen Barrer, Sarah OConnell. You could use a mediation service if raising the issue informally does not work. made staffing cuts because of budgetary constraints. An examination of the councils enforcement log suggests the Council only issued a decision in January when its enforcement officer queried at that time with the planning officer why they had not taken a decision on the application. This included the garage under construction to the south of the plot. The council also apologised to a couple who complained to the Local Government and Social Care Ombudsman. "Led by an independent external housing specialist, the inquiry will look at what has . 8 Mint Walk The council's cabinet is set to meet today (Monday, March 8) at 2pm to discuss the 2021/22 budget ahead of a full council meeting this evening. Complaint Resolution Team Croydon Council, Floor 7 Zone C Bernard Weatherill House 8 Mint Walk, Croydon CR0 1EA or email us at: complaints@croydon.gov.uk Croydon Council Bernard Weatherill House 8 Mint Walk Croydon, CR0 1EA; We are open for pre-booked appointments only Communal cleaning: The landlord explained that the caretaker was scheduled to attend weekly on a Monday COMPLAINT 202006413. open 9am to 4pm, Monday - Friday. This was a blatant breach of Condition 15 of the planning permission, which was meant to prevent any work on the trees during the bird-nesting season. If you are a tenant or live in a strata scheme you may have other options for . another ruling from the Local Government Ombudsman against Croydon Council. Heather Cheesbrough, the six-figure salaried council exec in charge of the planning department, https://www.gov.uk/party-walls-building-works, Love it or List it is coming to Croydon and want you to take part, 37-34: Mayor's 15% Council Tax hike rejected in budget vote, 10-year campaign by locals wins reprieve for Central Hill Estate, Scott and Butler to be snubbed by Town Hall honours system, 'Stand up for the people and get fair funding for Croydon', Say No To 15% Council Tax Hike, Town Hall, Mar 8, Fairfield Halls offers some Easter movie magic for just 2, Council heat network hits customers with 25% price increase, 'You never mentioned 15% tax hike when seeking election', Teachers in unanimous vote to escalate their strike action, undertaking a review of the members enquiry process (even elected councillors struggle to get prompt replies to their questions), having more team managers respond to complaints, implementing a new complaints management system and improving communication with residents over delays in complaint handling. Croydon Council is pressing ahead with low traffic neighbourhoods (LTNs), undeterred by criticism from a neighbouring authority. Class F hard surfaces incidental to the enjoyment of a dwellinghouse, PART 2 Minor operations The council has told the Ombudsman that it is seeking to improve its complaint handling, by: In their findings, the Ombudsman said that the council was correct that land ownership is not a relevant planning consideration, But this does not mean the question of land ownership has no relevance to the planning process. It will add to the already overloaded drainage and sewer systems and should be refused.. Also the same problems with the complaints process they dont follow their own complaints process. If you think a vulnerable adult is being abused in any way, you can report this as a safeguarding concern. To help us improve GOV.UK, wed like to know more about your visit today. (53%) Messy Gardens or property. . telephoning: 020 8545 3060 (weekdays 10am to 2pm). And according to the reporter who broke the story which shocked the nation on ITVs News At Ten on March 22, theres still a lot more to come. Perhaps we can apply for planning permission to excavate one? CR0 1EA. Croydon Council has the power to deal with noise nuisance that is considered to be a statutory nuisance. Planning enforcement - Local Government and Social Care Ombudsman Choose the service you want to make a complaint or give us feedback about. Croydon Council (202004576) - Housing Ombudsman Those of us who deal with Croydons planning service are used to their incompetence but this one reaches a new level. The court also said it would link a copy of its order to the Land Registry record alongside an expert report which identified the boundaries of Ms Zs property.. You can also join our user research group to receive invites to activities and surveys to help shape future improvements to the site. The council effectively encouraged this illicit building work to go ahead after it granted planning permission, because the planners never bothered checking on the Land Register or other certificates to confirm the property ownership. Overgrown & Messy Gardens!