liveops nation portal
75-100% Average flex to unexpected events +2-3 Points above CSAT client goals, on average 25% Faster speed to proficiency 15+ To accept cookies continue browsing as normal. Liveops Nation - Virtual Call Center Community. Enjoy the freedom and flexibility of being your own boss. Connect contractors to affordable commercial insurances. Support staff employees are great and work hard to keep us busy and motivated. Click herefor technical info. We understand the complex nature of managing independent contractors. We use cookies to improve your experience on our website. When the unexpected happens, we can help you quickly add a virtual work force to maintain business continuity. Conducting inbound/outbound customer service calls. Sign in. Our distributed workforce of highly motivated independent contractor agents is driven to deliver the best possible level of service with every call. Were a people-powered business, working tirelessly on behalf of our entrepreneurial agents, dynamic enterprise clients, and dedicated employees. This allows us to quickly and easily scale our virtual contact center solutions up or down according to the ebb and flow of an organization's needs. LiveOps On-Demand Contact Center | Okta Some client programs may require Independent Contractor Agents to provide services above-posted minimum standards to maintain eligibility. about the agent experience and application. Learn more about how Liveops virtual contact center solutions can scale your business. The VirtualFlex platform powers our distributed contact center that delivers a cost-effective solution for both planned and unplanned needs. View our background requirements here. Community. Working at Liveops: 947 Reviews | Indeed.com I don't mind the extra training if they had compensation for it. When I started it, my team said, Youre crazy. Thats up to you. GROW YOUR BUSINESS Work confidently with real-time chat support, tech support, business tools and professional development workshops. ), A corded headset compatible with this telephone, A dedicated landline with telephone service, the ability to pass (and pay for upfront) a background check, A computer with a wired connection to the internet, Processor: 3 GHz Intel Pentium P4 processor or better. Okta is embracing this kind of hybrid environment with us, to make sure that we have the integration in a multi-cloud environment, he says. By giving agents the autonomy of being independent contractors, Liveops attracts - and retains - a flexible, nationwide network of experienced, reliable and motivated agents. You are paid the the talk/email minute when working so your pay for each day will vary. Now we can focus on making sure IT is partnered with the business in everything they do.. The customer service industry can be tough at times, so in order to attract and retain customers, its important to provide them with the best service and care. Its a huge volume of work, and thats why Live Nation provides its people with best of breed collaboration, communication, and productivity tools. Contact Liveops - Join Liveops You dont have to do anything else.. Facilitating collaboration and communication with the best available solutions was another key goal. Independent Contractors are responsible for expenses and control their profit and loss. The typical military family moves every two or three years. Learn more about how Liveops virtual contact center solutions can scale your business.. Let's Connect . Flexibility. GM Regional Customer Care Operations, major utility. Were now out of the back room and working with the business to add direct value, Huckabay says. Submit ticket. Heres a direct link to where you can sign up. Okta was leaps and bounds ahead of all the other providers, says Myers. Live Nation | Okta Want to give someone something unique this holiday season? We couldnt have done it without Openforce. Our workforce is more experienced and more scalable than traditional call centers, transcending geographic limitations and typical work hours. Microsoft Edge Addons Liveops has been a great partner helping us to pass tough times with an outstanding level of flexibility, especially during the pandemic period. We are seeking Independent Contractor Agents to provide virtual services to our clients customers, spanning a variety of industries including Retail, Healthcare, Licensed Insurance, Non-Licensed Insurance, Energy, Government and Tax Support. The world's largest organizations trust the Okta Browser Plugin to protect their people's passwords and securely log them in to their business and personal apps. Across the country. That meant finding an identity management solution that was easy to use and flexible, and one that integrated with a broad range of applications. REDUCE RISK Rest assured your contractor compliance is always audit-ready. If agents are expected to honor a certain numbers of commits then LiveOps responsibility should be to ensure that there is a steady call flow., Larry Ludwig may well be the poster child for why people recommend blogging as a side hustle. You dont necessarily have calls every minute, however, which makes the hourly rate suspect. Live Nation rebranded Okta as Backstage Pass and rolled it out to its entire workforce within four months. Use your email address or username and password to sign into your WebCE learning center account. As part of this tech-first philosophy, Huckabay began a ground-breaking initiative four years ago he called zero servers: Live Nation would move 100% to the cloud. Forgot Password Enter the email address associated with your account. Apply now and a member of our team will work quickly to review your application and provide next steps. Ditch the paperwork and endless manual tasks. 401 (k) (Traditional and Roth) Employer Matching Opportunity Time Off. Find top links about Liveops Nation Login along with social links, FAQs, and more. Silicon Valley 203 Redwood Shores Parkway Suite 260 Redwood City, CA 94065 Learn more Healthcare Patient Support Help patients get the most out of treatment plans Learn more Inbound Sales Oktas Single Sign-On and network of pre-built integrations were more advanced and easier to use than those of any other provider. I enjoy the bonuses and pay, the scheduling of my hours when I want to work and how much I want to or how little I want. Apply to be a Self-Employed Independent Contractor Agent with Liveops*. You get to dictate when and how often you commit to providing services. Live Nation CIO David Huckabay shares how technology is critical for the global powerhouse. Pros. Enjoy the freedom of being your own boss. Liveops Okta. 2 Ways to Quickly Find Your Company's Okta Sign In Page Innovate without compromise with Customer Identity Cloud. If you choose to contract with Liveops to provide virtual contact center services, youll join a network of other self-employed individuals or business owners, and have access to a variety of client programs and opportunities. Consider holiday gift experiences. Looks like you have Javascript turned off! Applicant Login - Join Liveops Opportunities What to Expect Resources About Apply Now Opportunities What to Expect Resources About Apply Now Copyright 2023 Liveops, Inc. All rights reserved. Now we can really focus on our business partners, employees, and customers., As part of that transition to the cloud, Live Nation needed to ensure its global employees had secure, consistent access to critical applications and collaboration tools. I trust them and look forward to more cooperation and partnership in the future. ; The user selects the Duo Security option. Operating System: Must be one of the following: Browser: Google Chrome (latest version) or Internet Explorer 11, Monitor: Capable of displaying at least 1024 X 768 pixels. As a lot of people in the company say: it just works. Existing Duo Security enrollments. Copyright 2023 Liveops, Inc. All rights reserved. Application and Certification: Liveops path to becoming an Independent Contractor Agent: Complete an application to join Liveops Nation, which includes passing a background check. Apply for Remote contact center Agents Jobs - Join Liveops Okta has the same vision we do, Okta is working with technology partners that fit with where we're going. For example, Live Nation currently uses one cloud provider; and Huckabay is in the process of implementing a second cloud. Apr 04, 22 (Updated: Sep 19, 22) https://join.liveops.com/work-from-home-call-center-jobs/ Find Out How & Apply . Agent Sign-In. They appreciate the price (there is a free option also), ease of install, usability, and the option to schedule checks and provide detailed reports. Scottsdale (headquarters) 1365 N. Scottsdale Rd. Even with an eagle-eye, compliance can cause its own issues internally: Too much time spent recruiting and onboarding. All Topics Case study Contact center industry Contact center industry news Corporate Customer experience Distance learning Flexible workforce In the news . People start, they have great tools, they have great equipment, and they know what they're supposed to be doing. When an IVR cant answer a customers question, the VirtualFlex platform delivers a live US-brand certified agent to help find a solution. Life doesnt always run on a schedule. Sell top insurance coverage to warm leads (license required). Liveops is currently accepting applications in the following states: AK, AL,AZ,DE, FL, GA, IA, ID, IL, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY, Some clients may require additional security measures and technology equipment, Liveops systems are not currently compatible with Mac or Chromebook. This field is for validation purposes and should be left unchanged. Learn about Liveops Enterprise Solutions Click Here . Our Liveops agents are more experienced and more scalable than traditional contact centers, transcending geographic limitations and typical work hours. He, Helen Spallas has worn many hats--investigator, janitor, tax preparer --but she didn't make six. After weeks of unpaid training where the training facilitators are rude and condescending you will spend time studying for a role where you will ultimately not have any shifts available to work. Rather, you are self-employed meaning you work for yourself, or your business. Depending on call volume, utilization, incentives and how much you commit, hourly earnings could range from $12-$17 per hour. They are headquartered in Scottsdale, Arizona with offices in Redwood City CA, Portland OR, and Dayton OH. Yes! A wide array of jobs -- many of them well-paid -- don't require a degree.. Their consistency, professionalism and customer service are unparalleled in the industry. Application and Certification: Liveops path to becoming an Independent Contractor Agent: Complete an application to join Liveops Nation, which includes passing a background check. Look in your Okta Welcome/Activation email (If you received one during your company's onboarding process). Applicant Login - Join Liveops Copyright 2023 Liveops, Inc. All rights reserved. Keith Myers, SVP Business Technology, Live Nation. Autonomy. Everyone else we spoke to claimed they were cloud-based but they weren't. Once the Openforceplatform was in place, a major pressure point was released. 10 Things I Wish I Knew Before Becoming A Liveops Agent The driver for that is people now work from anywherethe more on-premise infrastructure you have, the harder it is to meet those demands.. Copyright 2023 Okta. Login - LiveOps Inc. Minimum 1 year of phone based, customer service experience, Computer skills including navigating multiple tabs, windows and systems, Fluent and proficient in spoken and written English, Comfortable empathizing and remaining patient with difficult callers, Complete an application to join Liveops Nation, which includes passing a backgroundcheck, The backgroundcheck requires a $24.99processing fee paid directly to our vendor, We have a variety of programs starting every week. Some clients also pay commissions. Sign In | WebCE Login. Still have questions? Learn more Tax Support Provide support to users of top tax software providers. Which equals no money! Customers sometimes need to speak with a live agent. No ones done this, Huckabay says. 10 Customer Service Tips for Agents to Keep in Mind, Liveops Agent Spotlight: Veronica, 2022 Agents Choice Award Winner, Yes, You Can Have Both Scale and Quality In Todays Customer Service Environment, How VirtualFlex can lower your total cost of ownership, 2023 Agent Trends: Tools for Your Business in the New Year, Meeting Customer Needs During Unplanned Natural Disasters for a Top Five National Insurance Company, Giving a Natural Gas Company a Better Forecast, Liveops Agent Spotlight: Marjorie, 2022 Agent of the Year. Schema Discovery Import the user attribute schema from the application and reflect it in the Okta app user profile. Liveops Agent Portal And Liveops Nation Com Build a thriving work-at-home business providing remote customer service for top brands. The more investment you make in yourself, the greater the reward. But Live Nation is also a leader in the technology sphere, having recently moved its operations entirely to the cloud. Liveops, Inc. | LinkedIn Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Modernize recruiting, onboarding, insurance and payment processes all in one easy-to-use platform. Qualify and onboard contractors in record time. Login - Corporate Helpdesk By giving agents the autonomy of being independent contractors, Liveops attracts and retains a flexible, nationwide network of experienced, reliable and motivated agents. Login See all features. Build a thriving work-at-home business providing customer service for top brands across a number of different industries. It changed what we focus on as IT, he says. Most opportunities pay a per-talk-minute ratebasically, the more calls you take, the more you earn. Over 100 million people rely on Okta to connect to apps inside and outside of their organization knowing that their credentials are protected by robust security protocols. 100% Employer Paid Life Insurance Disability Plans Charitable Giving. Developer Center. Come on board! Learn More Hear from Real Liveops Agents What's it like to be self-employed and provide virtual contact center services? Since you are self-employed, you are in control of your profits and losses. Password Remember me Or, sign in using: Employees embraced the change, easily adjusting to the single portal and enjoying a boost in productivity. Okta offered Live Nation the ability to streamline access to all of its apps and tools, facilitate remote and mobile work, and simplify onboarding. Gift Matching This was a tight category! To accept cookies continue browsing as normal. The amount of paper eliminated alone was a huge benefit. management. Learn more about how Liveops virtual contact center solutions can scale your business. Before you apply to become a Liveops Agent, here are 10 things you NEED to know. Agent Login Username / Email Forgot password? Theres just so much built into the software that provides the firewalls needed to help ensure compliance. Learn about Liveops Enterprise Solutions Click Here . If youre anything like me, the beginning of a new year arrives with a sense of personal relief and renewal. Browse case studies, customer service tips and other helpful resources for enterprises. Also the hiring process is long and it's unpaid. Be the customer care voice of top brands, providing best-in-class service. IT Support You are using an unsupported browser. Liveops Independent Contractor - YouTube Assist customers with orders, questions, and returns. You get some of the best brand-certified agents in the business, and you can scale and cover busy times with ease. As a Liveops Independent Contractor Agent, you have flexibility, autonomy and freedom to choose when and where to provide services. Support. I literally used to sit 5 and 6 hours with 3 to 4 calls., You are an independent contractor at LiveOps. Keep contractors happy with accurate payments on time, every time. But we were just relentless, and in one year we moved all of our workloads to the cloud. I like feeling like Im helping people all from the comfort of home. And with all that moving around, jobs, The best places to find a tutor are also the sites that are the best places for freelancers to, One-quarter of Americans are looking for a holiday hustle to help defray the high cost of seasonal, Have a skill? Okta allows us to deploy those apps almost seamlesslywe can just push them out to people as and when they need them., Okta is accessible anywhere, from any deviceMac, PC, tablet, laptop, or mobile. Find the opportunity that fits your skills and availability, then increase your potential with experience and great performance. Live Nation Entertainment is the largest live music company in the world, putting on 30,000 concerts and 100 festivals a year, and selling over half a billion tickets annually to music and sports events via Ticketmaster. Login to know the status of the ticket. Every new employee is provided with the device of their choosing, Mac or PC, along with immediate access to Live Nations best of breed applications. Duo Security for MFA | Okta We were getting rid of all of our on-premise servers and moving everything to the cloud, Myers reiterates. Knowledge Base. Work from home. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Hello, Liveops. Success with Liveops is about choosing an opportunity that matches your skills, experience, and availability. To accept cookies continue browsing as normal. Get in touch to discuss how Liveops can help you meet your customer service needs with greater flexibility, lower cost and better outcomes. The Live Nation workforce had access to hundreds of applications and tools, available through a number of cumbersome portals. Its all part of keeping Live Nation at the forefront of cutting-edge technologyand Okta will be a part of that journey, every step of the way. (No background noise, such as kids, barking dogs, traffic, doorbells, TVs, radios, etc. Copyright 2023 Liveops, Inc. All rights reserved. The organization relies on Okta to provide streamlined, secure, and consistent access to all its appsensuring daily work can be done effectively anywhere, anytime, and on any device. When someone leaves, they're deactivated. Liveops exists to improve people's lives, and . Set your own schedule to work around your life. Join the revolution of the modern contact center! Okta had a truly cloud-based solution with lots of built-in integrations, and it almost seemed too good to be true., But it was true. If you have not created a ticket yet then you would need to register or create a new ticket to begin. As a self-employed independent contractor or business owner, youre 100% in control of your own schedule. Outspoken. Virtual Healthcare Call Center Services - Liveops The background check requires a $24.99 processing fee paid directly to our vendor. No problem. Want to become a Liveops agent? Quickly assessing customer needs and providing sound solutions. Check the Eligibility requirements and make sure were currently accepting applications in your state. OR Look in your activation email. Sound: Must have a sound card installed and be equipped with speakers or headphones. Copyright 2023 Liveops, Inc. All rights reserved. Liveops Nation - Virtual contact center Community Is Liveops nation legit? Although I would work four hours a day I would be in training or zoom classes for another two to three hours. Notably, competitor WorkingSolutions operates with similar terms, but appears to have more clients and fewer unpaid minutes. If there are system issues, you will not get paid. Empower agile workforces and high-performing IT teams with Workforce Identity Cloud. They have to be accessible, easy to use, secure, and platform agnostic. Modernize recruiting, onboarding, insurance and payment processes all in one easy-to-use platform. Then, this is the place where you can find some sources which provide detailed information. Agents' Choice: Best Headset, Phone and Antivirus Software - Liveops Status. Copyright 2023 Liveops, Inc. All rights reserved. The IT team searched for a cloud-based identity management solution that would streamline access and integrate instantly with a range of best of breed apps, and facilitate onboarding processes. He sees a role for Okta in all of it. Health, Dental & Vision. We don't have to have IT going in and setting things up; the employees are put in the right groups and access is given to them on Day One., Just as importantly, Okta plays an important role securing and automating offboarding. Easy global collaboration. Freedom. The only downside is a lot of training without pay. Become a part of Liveops Nation to network with other self-employed agents or business owners, find local meetups and participate in fun social contests. You can actually enable a person to get to an application through the Okta platform. Companies across a variety of industries trust Liveops to provide virtual contact center services. Liveops Nation is a supportive, inclusive community of entrepreneur agents who are there for one another with tips for success, real-time answers, a friendly hello and a shared experience. Get Directions Programs have varying pay structures, but most programs pay for time spent talking on the phone and assisting callers. Stay ahead of workforce trends and hot topics by subscribing to Liveops Connections, our quarterly newsletter! Earning potential. Get in touch to discuss how Liveops can help you meet your customer service needs with greater flexibility, lower cost and better outcomes. Please review the Liveops basic technology requirements by clicking here, Learn about Liveops Enterprise Solutions Click Here . Our technical teams worked with the support team from Okta Customer First to really come to grips with the product; from there the major rollout was four or five months afterwards.. Connect and protect your employees, contractors, and business partners with Identity-powered security. Earning potential. And, no calls equals no pay. Liveops path to becoming an Independent Contractor Agent: Independent Contractor Agents choose their own schedule by self-scheduling in 30-minute blocks. Were ranked #1in Flexjobs 2023Top 100 Companies with Remote Jobs. Nassau County Arc Settlement Offer,
Articles L
75-100% Average flex to unexpected events +2-3 Points above CSAT client goals, on average 25% Faster speed to proficiency 15+ To accept cookies continue browsing as normal. Liveops Nation - Virtual Call Center Community. Enjoy the freedom and flexibility of being your own boss. Connect contractors to affordable commercial insurances. Support staff employees are great and work hard to keep us busy and motivated. Click herefor technical info. We understand the complex nature of managing independent contractors. We use cookies to improve your experience on our website. When the unexpected happens, we can help you quickly add a virtual work force to maintain business continuity. Conducting inbound/outbound customer service calls. Sign in. Our distributed workforce of highly motivated independent contractor agents is driven to deliver the best possible level of service with every call. Were a people-powered business, working tirelessly on behalf of our entrepreneurial agents, dynamic enterprise clients, and dedicated employees. This allows us to quickly and easily scale our virtual contact center solutions up or down according to the ebb and flow of an organization's needs. LiveOps On-Demand Contact Center | Okta Some client programs may require Independent Contractor Agents to provide services above-posted minimum standards to maintain eligibility. about the agent experience and application. Learn more about how Liveops virtual contact center solutions can scale your business. The VirtualFlex platform powers our distributed contact center that delivers a cost-effective solution for both planned and unplanned needs. View our background requirements here. Community. Working at Liveops: 947 Reviews | Indeed.com I don't mind the extra training if they had compensation for it. When I started it, my team said, Youre crazy. Thats up to you. GROW YOUR BUSINESS Work confidently with real-time chat support, tech support, business tools and professional development workshops. ), A corded headset compatible with this telephone, A dedicated landline with telephone service, the ability to pass (and pay for upfront) a background check, A computer with a wired connection to the internet, Processor: 3 GHz Intel Pentium P4 processor or better. Okta is embracing this kind of hybrid environment with us, to make sure that we have the integration in a multi-cloud environment, he says. By giving agents the autonomy of being independent contractors, Liveops attracts - and retains - a flexible, nationwide network of experienced, reliable and motivated agents. You are paid the the talk/email minute when working so your pay for each day will vary. Now we can focus on making sure IT is partnered with the business in everything they do.. The customer service industry can be tough at times, so in order to attract and retain customers, its important to provide them with the best service and care. Its a huge volume of work, and thats why Live Nation provides its people with best of breed collaboration, communication, and productivity tools. Contact Liveops - Join Liveops You dont have to do anything else.. Facilitating collaboration and communication with the best available solutions was another key goal. Independent Contractors are responsible for expenses and control their profit and loss. The typical military family moves every two or three years. Learn more about how Liveops virtual contact center solutions can scale your business.. Let's Connect . Flexibility. GM Regional Customer Care Operations, major utility. Were now out of the back room and working with the business to add direct value, Huckabay says. Submit ticket. Heres a direct link to where you can sign up. Okta was leaps and bounds ahead of all the other providers, says Myers. Live Nation | Okta Want to give someone something unique this holiday season? We couldnt have done it without Openforce. Our workforce is more experienced and more scalable than traditional call centers, transcending geographic limitations and typical work hours. Microsoft Edge Addons Liveops has been a great partner helping us to pass tough times with an outstanding level of flexibility, especially during the pandemic period. We are seeking Independent Contractor Agents to provide virtual services to our clients customers, spanning a variety of industries including Retail, Healthcare, Licensed Insurance, Non-Licensed Insurance, Energy, Government and Tax Support. The world's largest organizations trust the Okta Browser Plugin to protect their people's passwords and securely log them in to their business and personal apps. Across the country. That meant finding an identity management solution that was easy to use and flexible, and one that integrated with a broad range of applications. REDUCE RISK Rest assured your contractor compliance is always audit-ready. If agents are expected to honor a certain numbers of commits then LiveOps responsibility should be to ensure that there is a steady call flow., Larry Ludwig may well be the poster child for why people recommend blogging as a side hustle. You dont necessarily have calls every minute, however, which makes the hourly rate suspect. Live Nation rebranded Okta as Backstage Pass and rolled it out to its entire workforce within four months. Use your email address or username and password to sign into your WebCE learning center account. As part of this tech-first philosophy, Huckabay began a ground-breaking initiative four years ago he called zero servers: Live Nation would move 100% to the cloud. Forgot Password Enter the email address associated with your account. Apply now and a member of our team will work quickly to review your application and provide next steps. Ditch the paperwork and endless manual tasks. 401 (k) (Traditional and Roth) Employer Matching Opportunity Time Off. Find top links about Liveops Nation Login along with social links, FAQs, and more. Silicon Valley 203 Redwood Shores Parkway Suite 260 Redwood City, CA 94065 Learn more Healthcare Patient Support Help patients get the most out of treatment plans Learn more Inbound Sales Oktas Single Sign-On and network of pre-built integrations were more advanced and easier to use than those of any other provider. I enjoy the bonuses and pay, the scheduling of my hours when I want to work and how much I want to or how little I want. Apply to be a Self-Employed Independent Contractor Agent with Liveops*. You get to dictate when and how often you commit to providing services. Live Nation CIO David Huckabay shares how technology is critical for the global powerhouse. Pros. Enjoy the freedom of being your own boss. Liveops Okta. 2 Ways to Quickly Find Your Company's Okta Sign In Page Innovate without compromise with Customer Identity Cloud. If you choose to contract with Liveops to provide virtual contact center services, youll join a network of other self-employed individuals or business owners, and have access to a variety of client programs and opportunities. Consider holiday gift experiences. Looks like you have Javascript turned off! Applicant Login - Join Liveops Opportunities What to Expect Resources About Apply Now Opportunities What to Expect Resources About Apply Now Copyright 2023 Liveops, Inc. All rights reserved. Now we can really focus on our business partners, employees, and customers., As part of that transition to the cloud, Live Nation needed to ensure its global employees had secure, consistent access to critical applications and collaboration tools. I trust them and look forward to more cooperation and partnership in the future. ; The user selects the Duo Security option. Operating System: Must be one of the following: Browser: Google Chrome (latest version) or Internet Explorer 11, Monitor: Capable of displaying at least 1024 X 768 pixels. As a lot of people in the company say: it just works. Existing Duo Security enrollments. Copyright 2023 Liveops, Inc. All rights reserved. Application and Certification: Liveops path to becoming an Independent Contractor Agent: Complete an application to join Liveops Nation, which includes passing a background check. Apply for Remote contact center Agents Jobs - Join Liveops Okta has the same vision we do, Okta is working with technology partners that fit with where we're going. For example, Live Nation currently uses one cloud provider; and Huckabay is in the process of implementing a second cloud. Apr 04, 22 (Updated: Sep 19, 22) https://join.liveops.com/work-from-home-call-center-jobs/ Find Out How & Apply . Agent Sign-In. They appreciate the price (there is a free option also), ease of install, usability, and the option to schedule checks and provide detailed reports. Scottsdale (headquarters) 1365 N. Scottsdale Rd. Even with an eagle-eye, compliance can cause its own issues internally: Too much time spent recruiting and onboarding. All Topics Case study Contact center industry Contact center industry news Corporate Customer experience Distance learning Flexible workforce In the news . People start, they have great tools, they have great equipment, and they know what they're supposed to be doing. When an IVR cant answer a customers question, the VirtualFlex platform delivers a live US-brand certified agent to help find a solution. Life doesnt always run on a schedule. Sell top insurance coverage to warm leads (license required). Liveops is currently accepting applications in the following states: AK, AL,AZ,DE, FL, GA, IA, ID, IL, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY, Some clients may require additional security measures and technology equipment, Liveops systems are not currently compatible with Mac or Chromebook. This field is for validation purposes and should be left unchanged. Learn about Liveops Enterprise Solutions Click Here . Our Liveops agents are more experienced and more scalable than traditional contact centers, transcending geographic limitations and typical work hours. He, Helen Spallas has worn many hats--investigator, janitor, tax preparer --but she didn't make six. After weeks of unpaid training where the training facilitators are rude and condescending you will spend time studying for a role where you will ultimately not have any shifts available to work. Rather, you are self-employed meaning you work for yourself, or your business. Depending on call volume, utilization, incentives and how much you commit, hourly earnings could range from $12-$17 per hour. They are headquartered in Scottsdale, Arizona with offices in Redwood City CA, Portland OR, and Dayton OH. Yes! A wide array of jobs -- many of them well-paid -- don't require a degree.. Their consistency, professionalism and customer service are unparalleled in the industry. Application and Certification: Liveops path to becoming an Independent Contractor Agent: Complete an application to join Liveops Nation, which includes passing a background check. Look in your Okta Welcome/Activation email (If you received one during your company's onboarding process). Applicant Login - Join Liveops Copyright 2023 Liveops, Inc. All rights reserved. Keith Myers, SVP Business Technology, Live Nation. Autonomy. Everyone else we spoke to claimed they were cloud-based but they weren't. Once the Openforceplatform was in place, a major pressure point was released. 10 Things I Wish I Knew Before Becoming A Liveops Agent The driver for that is people now work from anywherethe more on-premise infrastructure you have, the harder it is to meet those demands.. Copyright 2023 Okta. Login - LiveOps Inc. Minimum 1 year of phone based, customer service experience, Computer skills including navigating multiple tabs, windows and systems, Fluent and proficient in spoken and written English, Comfortable empathizing and remaining patient with difficult callers, Complete an application to join Liveops Nation, which includes passing a backgroundcheck, The backgroundcheck requires a $24.99processing fee paid directly to our vendor, We have a variety of programs starting every week. Some clients also pay commissions. Sign In | WebCE Login. Still have questions? Learn more Tax Support Provide support to users of top tax software providers. Which equals no money! Customers sometimes need to speak with a live agent. No ones done this, Huckabay says. 10 Customer Service Tips for Agents to Keep in Mind, Liveops Agent Spotlight: Veronica, 2022 Agents Choice Award Winner, Yes, You Can Have Both Scale and Quality In Todays Customer Service Environment, How VirtualFlex can lower your total cost of ownership, 2023 Agent Trends: Tools for Your Business in the New Year, Meeting Customer Needs During Unplanned Natural Disasters for a Top Five National Insurance Company, Giving a Natural Gas Company a Better Forecast, Liveops Agent Spotlight: Marjorie, 2022 Agent of the Year. Schema Discovery Import the user attribute schema from the application and reflect it in the Okta app user profile. Liveops Agent Portal And Liveops Nation Com Build a thriving work-at-home business providing remote customer service for top brands. The more investment you make in yourself, the greater the reward. But Live Nation is also a leader in the technology sphere, having recently moved its operations entirely to the cloud. Liveops, Inc. | LinkedIn Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Modernize recruiting, onboarding, insurance and payment processes all in one easy-to-use platform. Qualify and onboard contractors in record time. Login - Corporate Helpdesk By giving agents the autonomy of being independent contractors, Liveops attracts and retains a flexible, nationwide network of experienced, reliable and motivated agents. Login See all features. Build a thriving work-at-home business providing customer service for top brands across a number of different industries. It changed what we focus on as IT, he says. Most opportunities pay a per-talk-minute ratebasically, the more calls you take, the more you earn. Over 100 million people rely on Okta to connect to apps inside and outside of their organization knowing that their credentials are protected by robust security protocols. 100% Employer Paid Life Insurance Disability Plans Charitable Giving. Developer Center. Come on board! Learn More Hear from Real Liveops Agents What's it like to be self-employed and provide virtual contact center services? Since you are self-employed, you are in control of your profits and losses. Password Remember me Or, sign in using: Employees embraced the change, easily adjusting to the single portal and enjoying a boost in productivity. Okta offered Live Nation the ability to streamline access to all of its apps and tools, facilitate remote and mobile work, and simplify onboarding. Gift Matching This was a tight category! To accept cookies continue browsing as normal. The amount of paper eliminated alone was a huge benefit. management. Learn more about how Liveops virtual contact center solutions can scale your business. Before you apply to become a Liveops Agent, here are 10 things you NEED to know. Agent Login Username / Email Forgot password? Theres just so much built into the software that provides the firewalls needed to help ensure compliance. Learn about Liveops Enterprise Solutions Click Here . If youre anything like me, the beginning of a new year arrives with a sense of personal relief and renewal. Browse case studies, customer service tips and other helpful resources for enterprises. Also the hiring process is long and it's unpaid. Be the customer care voice of top brands, providing best-in-class service. IT Support You are using an unsupported browser. Liveops Independent Contractor - YouTube Assist customers with orders, questions, and returns. You get some of the best brand-certified agents in the business, and you can scale and cover busy times with ease. As a Liveops Independent Contractor Agent, you have flexibility, autonomy and freedom to choose when and where to provide services. Support. I literally used to sit 5 and 6 hours with 3 to 4 calls., You are an independent contractor at LiveOps. Keep contractors happy with accurate payments on time, every time. But we were just relentless, and in one year we moved all of our workloads to the cloud. I like feeling like Im helping people all from the comfort of home. And with all that moving around, jobs, The best places to find a tutor are also the sites that are the best places for freelancers to, One-quarter of Americans are looking for a holiday hustle to help defray the high cost of seasonal, Have a skill? Okta allows us to deploy those apps almost seamlesslywe can just push them out to people as and when they need them., Okta is accessible anywhere, from any deviceMac, PC, tablet, laptop, or mobile. Find the opportunity that fits your skills and availability, then increase your potential with experience and great performance. Live Nation Entertainment is the largest live music company in the world, putting on 30,000 concerts and 100 festivals a year, and selling over half a billion tickets annually to music and sports events via Ticketmaster. Login to know the status of the ticket. Every new employee is provided with the device of their choosing, Mac or PC, along with immediate access to Live Nations best of breed applications. Duo Security for MFA | Okta We were getting rid of all of our on-premise servers and moving everything to the cloud, Myers reiterates. Knowledge Base. Work from home. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Hello, Liveops. Success with Liveops is about choosing an opportunity that matches your skills, experience, and availability. To accept cookies continue browsing as normal. Get in touch to discuss how Liveops can help you meet your customer service needs with greater flexibility, lower cost and better outcomes. The Live Nation workforce had access to hundreds of applications and tools, available through a number of cumbersome portals. Its all part of keeping Live Nation at the forefront of cutting-edge technologyand Okta will be a part of that journey, every step of the way. (No background noise, such as kids, barking dogs, traffic, doorbells, TVs, radios, etc. Copyright 2023 Liveops, Inc. All rights reserved. The organization relies on Okta to provide streamlined, secure, and consistent access to all its appsensuring daily work can be done effectively anywhere, anytime, and on any device. When someone leaves, they're deactivated. Liveops exists to improve people's lives, and . Set your own schedule to work around your life. Join the revolution of the modern contact center! Okta had a truly cloud-based solution with lots of built-in integrations, and it almost seemed too good to be true., But it was true. If you have not created a ticket yet then you would need to register or create a new ticket to begin. As a self-employed independent contractor or business owner, youre 100% in control of your own schedule. Outspoken. Virtual Healthcare Call Center Services - Liveops The background check requires a $24.99 processing fee paid directly to our vendor. No problem. Want to become a Liveops agent? Quickly assessing customer needs and providing sound solutions. Check the Eligibility requirements and make sure were currently accepting applications in your state. OR Look in your activation email. Sound: Must have a sound card installed and be equipped with speakers or headphones. Copyright 2023 Liveops, Inc. All rights reserved. Liveops Nation - Virtual contact center Community Is Liveops nation legit? Although I would work four hours a day I would be in training or zoom classes for another two to three hours. Notably, competitor WorkingSolutions operates with similar terms, but appears to have more clients and fewer unpaid minutes. If there are system issues, you will not get paid. Empower agile workforces and high-performing IT teams with Workforce Identity Cloud. They have to be accessible, easy to use, secure, and platform agnostic. Modernize recruiting, onboarding, insurance and payment processes all in one easy-to-use platform. Then, this is the place where you can find some sources which provide detailed information. Agents' Choice: Best Headset, Phone and Antivirus Software - Liveops Status. Copyright 2023 Liveops, Inc. All rights reserved. The IT team searched for a cloud-based identity management solution that would streamline access and integrate instantly with a range of best of breed apps, and facilitate onboarding processes. He sees a role for Okta in all of it. Health, Dental & Vision. We don't have to have IT going in and setting things up; the employees are put in the right groups and access is given to them on Day One., Just as importantly, Okta plays an important role securing and automating offboarding. Easy global collaboration. Freedom. The only downside is a lot of training without pay. Become a part of Liveops Nation to network with other self-employed agents or business owners, find local meetups and participate in fun social contests. You can actually enable a person to get to an application through the Okta platform. Companies across a variety of industries trust Liveops to provide virtual contact center services. Liveops Nation is a supportive, inclusive community of entrepreneur agents who are there for one another with tips for success, real-time answers, a friendly hello and a shared experience. Get Directions Programs have varying pay structures, but most programs pay for time spent talking on the phone and assisting callers. Stay ahead of workforce trends and hot topics by subscribing to Liveops Connections, our quarterly newsletter! Earning potential. Get in touch to discuss how Liveops can help you meet your customer service needs with greater flexibility, lower cost and better outcomes. Please review the Liveops basic technology requirements by clicking here, Learn about Liveops Enterprise Solutions Click Here . Our technical teams worked with the support team from Okta Customer First to really come to grips with the product; from there the major rollout was four or five months afterwards.. Connect and protect your employees, contractors, and business partners with Identity-powered security. Earning potential. And, no calls equals no pay. Liveops path to becoming an Independent Contractor Agent: Independent Contractor Agents choose their own schedule by self-scheduling in 30-minute blocks. Were ranked #1in Flexjobs 2023Top 100 Companies with Remote Jobs.