alight customer care representative job description
Customer Service Representative Job Description - Betterteam As a Customer Care Representative, a typical day mayinclude the following: Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, Medicare benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Making outbound calls to follow up on tickets or confirm/reschedule a participant's appointments. We've compiled a list of websites that offer tips and templates for creating a resume: Behavioral style interviews includequestions that will provide an insight on how you've performed and behaved in the past with actual results and scenarios. * Adept at quickly navigating between multiple computer applications within one customer interaction to obtain information and provide correct and concise information back to the customer that combines data retrieved (talk and type) Alight Solutions employees with the job title Systems Analyst make the most with an average annual salary of. We reward continuous improvement and encourage you to own your own development. Customer Care Representative Greater Toronto Area, Canada. Full Time As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement. The mission of our customer care teams exemplifies the need for humanunderstanding. Eres compasivo, enfocado al servicio al cliente, determinado y tienes el deseo de ser parte de un equipo progresivo e innovador. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Customer Care Representative Job Description, Skills, and Salary Amas el desafo de tomar decisiones en el momento mientras ayudas a gente que est tomando decisiones importantes de su vida. Cons. |, Route Manager Trainee (Entry Level & Experienced Hire), Assistant Manager, Merchandising - Colonial Plaza, Customer Care Representative - Open to Alight Alumni Only View this and more full-time & part-time jobs in Miami, FL on Snagajob. Livelihoods Assistant at Alight Uganda - Jobweb Uganda * A corporate WELLBEING program (physical, social, emotional and financial wellbeing) that creates an environment and culture where leadership and colleagues are engaged, healthy and high performing. disABLEDperson, Inc. is a 501(c)3 non-profit organization whose mission is to reduce the high unemployment rate of individuals with disabilities. Meet Alight Customer Care Watch on Why Alight? * Experience in one of the following industries is preferred: Health Care, Human Resources Services or Financial Services. Qualifications for a job description may include education, certification, and experience. * Express yourself in an open and honest manner Sobre todo, ests buscando una carrera donde puedas utilizar tus talentos y trabajar duro para brindar un servicio que realmente importe - para hacer una diferencia en la vida de otros. * Utilize your interpersonal skills and extensive on-the-job training to provide professional, knowledgeable, helpful, courteous, and responsive customer service. At Alight, we believe that people are the single most important part of an organization and that there is a synergistic relationship between work and life. * Bachelor s or Associate s degree, or a High School diploma and equivalent years of related industry experience. They answer inquiries by phone, e-mail, web chat, or social media. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. * Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment. Take advantage of some of the best training and tools in the world to learn more about multiple areas of Human Resources! Alight Easy 1-Click Apply. * Excellent communication & collaboration skills with strong ability to empathize with customers Acknowledging and resolving customer complaints. Our story. This role can be a remote/work from home position located anywhere in the Eastern, Central, Mountain and Pacific time zones. Every day, our customer care representatives are on the front-line of care, advocating for people - ensuring the customer understands his or her health benefits, helping to navigate the annual enrollment process, qualifying a retirement plan withdrawal, or resolving payroll or other HR-related issues. Customer Care Representative - with Growth Opportunities at Alight today! By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alights employment policies. Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic. Customer Care Representative Human Resources. Alight Solutions Customer Care Representative -Absence Management You have successfully created a new job alert. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Leveraging your computer navigation skills to toggle between multiple screens and systems to provide answers and support. Alight Customer Care Representative Job, Remote or Florida City, FL At Alight, we believe a company's success starts with its people. Customer Service / Guest Services, Part-Time Full Job Description. The estimated total pay for a Customer Care Representative at Alight Solutions is $38,792 per year. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. There is no travel required for this position. This job listing has expired and the position may no longer be open for hire. Customer Care Representative, Human Resources - Tallahassee, FL. job Our dedicated colleagues across 28 global centers help 23 million people and their 11 million family members simplify work and life, both now and in the future. View similar Customer Service / Guest Services jobs below. Customer Care Representative Tasks. Full-time $12.50 an hour. The Engagement Guide works in conjunction with the Annual Fund Director and leadership team to implement dynamic and successful donor relations and annual giving programs in support of Alight's mission and fundraising goals. Find out if you meet the requirements! Alight Solutions San Juan is looking for real people, who are passionate about customer care. At Alight, we Think Forward and we Act Now to shape the future of work and life for organizations, people and their families! There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. Customer Care Representative, Human Resources - Texas Virtual (Work Customer Care Representative, Human Resources - Virtual Job in Tampa 553 jobs Customer Care Representative/Business Development Consultant James Braden Nissan Kingston, ON $31,200-$55,000 a year Full-time + 1 8 hour shift Responsive employer Customer service: 1 year (preferred). Job Description: JOB SUMMARY Alight Solutions San Juan is looking for real people, who are passionate about customer care. Esto incluir ser el primer punto de contacto para los clientes que necesiten ausentarse del trabajo, debido a enfermedad o heridas, o a responder a sus preguntas. We are excited to be partnering with Marriott to assist you during this unprecedented situation we are all currently facing. Work with Livelihood Officer in identifying, assessing and guiding livelihood groups on group formation and record keeping. By applying for a position with Alight Solutions, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Training will begin for this class on Monday, May 1st Copyright 2023 Grabjobs Pte.Ltd. Alight Customer Care Representative jobs - Indeed Scroll down below to view similar jobs . Know Your Worth. As part of an industry-leading team, you will help drive results for our clients by delivering innovative and effective solutions as part of our Customer Care Delivery . At Alight, we are reimagining how people and organizations thrive. We live our core values by supporting colleagues in achieving breakthrough performance, thriving and taking their careers to the next level. Location: San Juan, Puerto Rico. The mission of our customer care teams exemplifies the need for humanunderstanding. We live our core values by supporting colleagues in achieving breakthrough performance, thriving and taking their careers to the next level. AS A CUSTOMER CARE REPRESENTATIVE, A TYPICAL DAY TO INCLUDE THE FOLLOWING: * Handling a high volume of inbound calls from our clients employees as well as conduct outbound calls for follow up as required, * Greeting the employee, answering concerns and questions, educating them and solving complex issues relating to their health care benefits, 401k savings, life benefits, retirement plans, leave of absence, payroll and/or human resource related services, * Processing transactions such as, but not limited to, health enrollments, tax updates, direct deposit updates, 401k withdrawals or contributions, and retirement elections, * Utilizing your interpersonal skills and extensive on-the-job training to provide professional, knowledgeable, helpful, courteous, and responsive customer service with appropriate empathy statements as needed, * Recognizing/acknowledging the need for additional research in order to resolve any issues reported by the customer, and handle this casework throughout shift, * Accessing customer accounts and product information, by toggling between multiple screens and systems, to provide accurate answers and support within the parameters of Alight Solutions policies and procedures. Customer Care Representative, Human Resources - Virtual View Job description, benefits and responsibilities. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. Type: Full Time Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Disabled Person, Inc. Alight Solutions is proud to be named to the Top 100 Companies for Remote Jobs by @FlexJobs! This employer has claimed their Employer Profile and is engaged in the Glassdoor community. For more information on Job Scams, please click the link below to review information posted on the Federal Trade Commission Consumer Information site. Customer Care Representative, Human Resources - Virtual - LinkedIn READ MORE Awards and Recognition Our work with the most influential companies has been recognized across the world. Alight Solutions * At least 4 years of customer service experience, or a combination of education and experience: * High School diploma and 4 years of customer service experience, OR, * Associate s Degree and 2 years or customer service experience, OR, * A self-starter who has excellent communication skills (verbal and written) and the desire to provide the highest level of customer care and satisfaction, * Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment, * Ability to receive constructive feedback, then immediately and consistently apply it, * Ability to multi-task using several Windows applications at once while assisting a customer on the phone, * Flexibility to work a specified shift and extended hours as necessary, * Experience in one of these industries is preferred: Health Care, Human Resources Services or Financial Services, * Bachelor s or Associate s degree, or a High School diploma plus equivalent years of related industry experience. The team is engaged in providing exceptional customer service, via phone or email, while providing accurate information with . With technology as our catalyst and humanity at our core, we advance each day toward a better future in work and life. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Health, Dental, Vision, Life Insurance and more. As a Customer Care Representative, a typical day may include the following: Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. It's why we're so driven to connect passion with purpose. Please enter a Name and Password so you can update your Job Alerts in the future. We learn from one another, champion progress and challenge the status quo. Explore careers Media or Investor inquiries? Virtual customer care represntative Dec. 12, 2022 - Customer Care Representative in Toronto, ON Recommend CEO Approval Business Outlook Pros I have been working with alight since 2021 july. We combine data-driven . Valoras trabajar con compaeros comprometidos y lderes amables que les importa el bienestar de sus empleados y clientes. Seasonal Customer Care Representative at Alight Solutions Careers in Customer Care At Alight, we believe that people are the single most important part of an organization and that there is a synergistic relationship between work and life. * Handle a high volume of inbound calls from client employees as well as conduct outbound calls for follow up as required. Customer Service Representative at a Lighting Company Duties: Work with our customers and senior sales rep to answer questions and provide accurate information about our products Schedule and. This training will take place during the first 5-weeks of your employment, and the hours are full time. The team is engaged in providing exceptional customer service, via phone or email, while providing accurate information with a focus on first call resolution. * Demonstrate a positive attitude, self-awareness and embrace feedback to demonstrate your interest in the role. Alight Solutions Customer Service Representative Reviews #FJTop100 #remotework #remotejobs #jobs #jobsearch, Top 100 Companies to Watch for Remote Jobs in 2023 | FlexJobs, Averages based on self-reported salaries. At least 4 years of customer service experience, or a combination of education and experience: High School diploma and 4 years of customer service experience, OR, Associate's Degree and 2 years or customer service experience, OR, A self-starter with excellent communication skills (verbal and written) and the passion to provide the highest level of customer care and satisfaction, Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment, Ability to receive and immediately apply constructive feedback, Ability to multi-task using several Windows applications at once while assisting a customer on the phone, Flexibility to work a specified shift and extended hours as necessary, Experience in one of these industries is preferred: Health Care, Human Resources Services or Financial Services, High School diploma plus equivalent years of related industry experience. I was responsible for keeping up to date with daily schedules and routines and managed all of . With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Customer Care Representative Job, Remote or Oklahoma City, OK. At Alight, we believe a company's success starts with its people. It is a very convenient Job I have ever worked. Our people are our greatest assets at Alight Solutions because People Matter! You will be notified during the hiring process which checks are required by the position. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Must be able to work a flexible schedule based upon high call volume needs. The CCR1 is responsible for meeting Service level expectations while scheduling appointments, answering employee questions, processing QLEs, and providing technical support for employees that contact the center. Alight Solutions Customer Care Representative Salaries Oneida County Unrestricted Pistol Permit,
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Customer Service Representative Job Description - Betterteam As a Customer Care Representative, a typical day mayinclude the following: Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, Medicare benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Making outbound calls to follow up on tickets or confirm/reschedule a participant's appointments. We've compiled a list of websites that offer tips and templates for creating a resume: Behavioral style interviews includequestions that will provide an insight on how you've performed and behaved in the past with actual results and scenarios. * Adept at quickly navigating between multiple computer applications within one customer interaction to obtain information and provide correct and concise information back to the customer that combines data retrieved (talk and type) Alight Solutions employees with the job title Systems Analyst make the most with an average annual salary of. We reward continuous improvement and encourage you to own your own development. Customer Care Representative Greater Toronto Area, Canada. Full Time As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement. The mission of our customer care teams exemplifies the need for humanunderstanding. Eres compasivo, enfocado al servicio al cliente, determinado y tienes el deseo de ser parte de un equipo progresivo e innovador. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Customer Care Representative Job Description, Skills, and Salary Amas el desafo de tomar decisiones en el momento mientras ayudas a gente que est tomando decisiones importantes de su vida. Cons. |, Route Manager Trainee (Entry Level & Experienced Hire), Assistant Manager, Merchandising - Colonial Plaza, Customer Care Representative - Open to Alight Alumni Only View this and more full-time & part-time jobs in Miami, FL on Snagajob. Livelihoods Assistant at Alight Uganda - Jobweb Uganda * A corporate WELLBEING program (physical, social, emotional and financial wellbeing) that creates an environment and culture where leadership and colleagues are engaged, healthy and high performing. disABLEDperson, Inc. is a 501(c)3 non-profit organization whose mission is to reduce the high unemployment rate of individuals with disabilities. Meet Alight Customer Care Watch on Why Alight? * Experience in one of the following industries is preferred: Health Care, Human Resources Services or Financial Services. Qualifications for a job description may include education, certification, and experience. * Express yourself in an open and honest manner Sobre todo, ests buscando una carrera donde puedas utilizar tus talentos y trabajar duro para brindar un servicio que realmente importe - para hacer una diferencia en la vida de otros. * Utilize your interpersonal skills and extensive on-the-job training to provide professional, knowledgeable, helpful, courteous, and responsive customer service. At Alight, we believe that people are the single most important part of an organization and that there is a synergistic relationship between work and life. * Bachelor s or Associate s degree, or a High School diploma and equivalent years of related industry experience. They answer inquiries by phone, e-mail, web chat, or social media. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. * Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment. Take advantage of some of the best training and tools in the world to learn more about multiple areas of Human Resources! Alight Easy 1-Click Apply. * Excellent communication & collaboration skills with strong ability to empathize with customers Acknowledging and resolving customer complaints. Our story. This role can be a remote/work from home position located anywhere in the Eastern, Central, Mountain and Pacific time zones. Every day, our customer care representatives are on the front-line of care, advocating for people - ensuring the customer understands his or her health benefits, helping to navigate the annual enrollment process, qualifying a retirement plan withdrawal, or resolving payroll or other HR-related issues. Customer Care Representative - with Growth Opportunities at Alight today! By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alights employment policies. Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic. Customer Care Representative Human Resources. Alight Solutions Customer Care Representative -Absence Management You have successfully created a new job alert. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Leveraging your computer navigation skills to toggle between multiple screens and systems to provide answers and support. Alight Customer Care Representative Job, Remote or Florida City, FL At Alight, we believe a company's success starts with its people. Customer Service / Guest Services, Part-Time Full Job Description. The estimated total pay for a Customer Care Representative at Alight Solutions is $38,792 per year. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. There is no travel required for this position. This job listing has expired and the position may no longer be open for hire. Customer Care Representative, Human Resources - Tallahassee, FL. job Our dedicated colleagues across 28 global centers help 23 million people and their 11 million family members simplify work and life, both now and in the future. View similar Customer Service / Guest Services jobs below. Customer Care Representative Tasks. Full-time $12.50 an hour. The Engagement Guide works in conjunction with the Annual Fund Director and leadership team to implement dynamic and successful donor relations and annual giving programs in support of Alight's mission and fundraising goals. Find out if you meet the requirements! Alight Solutions San Juan is looking for real people, who are passionate about customer care. At Alight, we Think Forward and we Act Now to shape the future of work and life for organizations, people and their families! There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. Customer Care Representative, Human Resources - Texas Virtual (Work Customer Care Representative, Human Resources - Virtual Job in Tampa 553 jobs Customer Care Representative/Business Development Consultant James Braden Nissan Kingston, ON $31,200-$55,000 a year Full-time + 1 8 hour shift Responsive employer Customer service: 1 year (preferred). Job Description: JOB SUMMARY Alight Solutions San Juan is looking for real people, who are passionate about customer care. Esto incluir ser el primer punto de contacto para los clientes que necesiten ausentarse del trabajo, debido a enfermedad o heridas, o a responder a sus preguntas. We are excited to be partnering with Marriott to assist you during this unprecedented situation we are all currently facing. Work with Livelihood Officer in identifying, assessing and guiding livelihood groups on group formation and record keeping. By applying for a position with Alight Solutions, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Training will begin for this class on Monday, May 1st Copyright 2023 Grabjobs Pte.Ltd. Alight Customer Care Representative jobs - Indeed Scroll down below to view similar jobs . Know Your Worth. As part of an industry-leading team, you will help drive results for our clients by delivering innovative and effective solutions as part of our Customer Care Delivery . At Alight, we are reimagining how people and organizations thrive. We live our core values by supporting colleagues in achieving breakthrough performance, thriving and taking their careers to the next level. Location: San Juan, Puerto Rico. The mission of our customer care teams exemplifies the need for humanunderstanding. We live our core values by supporting colleagues in achieving breakthrough performance, thriving and taking their careers to the next level. AS A CUSTOMER CARE REPRESENTATIVE, A TYPICAL DAY TO INCLUDE THE FOLLOWING: * Handling a high volume of inbound calls from our clients employees as well as conduct outbound calls for follow up as required, * Greeting the employee, answering concerns and questions, educating them and solving complex issues relating to their health care benefits, 401k savings, life benefits, retirement plans, leave of absence, payroll and/or human resource related services, * Processing transactions such as, but not limited to, health enrollments, tax updates, direct deposit updates, 401k withdrawals or contributions, and retirement elections, * Utilizing your interpersonal skills and extensive on-the-job training to provide professional, knowledgeable, helpful, courteous, and responsive customer service with appropriate empathy statements as needed, * Recognizing/acknowledging the need for additional research in order to resolve any issues reported by the customer, and handle this casework throughout shift, * Accessing customer accounts and product information, by toggling between multiple screens and systems, to provide accurate answers and support within the parameters of Alight Solutions policies and procedures. Customer Care Representative, Human Resources - Virtual View Job description, benefits and responsibilities. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. Type: Full Time Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Disabled Person, Inc. Alight Solutions is proud to be named to the Top 100 Companies for Remote Jobs by @FlexJobs! This employer has claimed their Employer Profile and is engaged in the Glassdoor community. For more information on Job Scams, please click the link below to review information posted on the Federal Trade Commission Consumer Information site. Customer Care Representative, Human Resources - Virtual - LinkedIn READ MORE Awards and Recognition Our work with the most influential companies has been recognized across the world. Alight Solutions * At least 4 years of customer service experience, or a combination of education and experience: * High School diploma and 4 years of customer service experience, OR, * Associate s Degree and 2 years or customer service experience, OR, * A self-starter who has excellent communication skills (verbal and written) and the desire to provide the highest level of customer care and satisfaction, * Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment, * Ability to receive constructive feedback, then immediately and consistently apply it, * Ability to multi-task using several Windows applications at once while assisting a customer on the phone, * Flexibility to work a specified shift and extended hours as necessary, * Experience in one of these industries is preferred: Health Care, Human Resources Services or Financial Services, * Bachelor s or Associate s degree, or a High School diploma plus equivalent years of related industry experience. The team is engaged in providing exceptional customer service, via phone or email, while providing accurate information with . With technology as our catalyst and humanity at our core, we advance each day toward a better future in work and life. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Health, Dental, Vision, Life Insurance and more. As a Customer Care Representative, a typical day may include the following: Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. It's why we're so driven to connect passion with purpose. Please enter a Name and Password so you can update your Job Alerts in the future. We learn from one another, champion progress and challenge the status quo. Explore careers Media or Investor inquiries? Virtual customer care represntative Dec. 12, 2022 - Customer Care Representative in Toronto, ON Recommend CEO Approval Business Outlook Pros I have been working with alight since 2021 july. We combine data-driven . Valoras trabajar con compaeros comprometidos y lderes amables que les importa el bienestar de sus empleados y clientes. Seasonal Customer Care Representative at Alight Solutions Careers in Customer Care At Alight, we believe that people are the single most important part of an organization and that there is a synergistic relationship between work and life. * Handle a high volume of inbound calls from client employees as well as conduct outbound calls for follow up as required. Customer Service Representative at a Lighting Company Duties: Work with our customers and senior sales rep to answer questions and provide accurate information about our products Schedule and. This training will take place during the first 5-weeks of your employment, and the hours are full time. The team is engaged in providing exceptional customer service, via phone or email, while providing accurate information with a focus on first call resolution. * Demonstrate a positive attitude, self-awareness and embrace feedback to demonstrate your interest in the role. Alight Solutions Customer Service Representative Reviews #FJTop100 #remotework #remotejobs #jobs #jobsearch, Top 100 Companies to Watch for Remote Jobs in 2023 | FlexJobs, Averages based on self-reported salaries. At least 4 years of customer service experience, or a combination of education and experience: High School diploma and 4 years of customer service experience, OR, Associate's Degree and 2 years or customer service experience, OR, A self-starter with excellent communication skills (verbal and written) and the passion to provide the highest level of customer care and satisfaction, Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment, Ability to receive and immediately apply constructive feedback, Ability to multi-task using several Windows applications at once while assisting a customer on the phone, Flexibility to work a specified shift and extended hours as necessary, Experience in one of these industries is preferred: Health Care, Human Resources Services or Financial Services, High School diploma plus equivalent years of related industry experience. I was responsible for keeping up to date with daily schedules and routines and managed all of . With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Customer Care Representative Job, Remote or Oklahoma City, OK. At Alight, we believe a company's success starts with its people. It is a very convenient Job I have ever worked. Our people are our greatest assets at Alight Solutions because People Matter! You will be notified during the hiring process which checks are required by the position. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Must be able to work a flexible schedule based upon high call volume needs. The CCR1 is responsible for meeting Service level expectations while scheduling appointments, answering employee questions, processing QLEs, and providing technical support for employees that contact the center. Alight Solutions Customer Care Representative Salaries