how to get a refund from direct ferries

2-3 Three Rivers Business Centre, Felixstowe Road. Haven't found an answer to your question? Hi Team, Hope you are well! Booking a ferry online is cheap, easy and fast with Direct Ferries. We sell ferry tickets from the biggest operators, for the top destinations worldwide and the best prices. First time I used it I assumed that all the cabins were booked. However, if you are traveling internationally or have purchased discounted tickets, you may not be allowed to board the ferry. Ferryhopper is obligated to comply with this regulation, in order to ensure the safety of your personal data. I was due to take the ferry with my fianc on 27th Dec 2022 however, on 10th December 2022 I was mugged and assaulted leading to my wallet being stolen and physical injuries. We can see that your complaint has been already handled and declined as there was no error from our side. I am now writing direct to their registered office. Googled other phone numbers - all disconnected. By joining you agree to our terms & conditions and 20,000,000 members worldwide Our customers love us! No refund will be given. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Just going round and round in circles with their staff via email. When cancelling via phone or email the cancellation fee is 30/35. However it took 5 weeks, dozens of emails for you to confirm the agreement. Click on a category below to reveal the related questions. Went back and forth for days but they have refused to refund us since we managed to sail from Gili to Nusa even though this was with a different company at an additional cost, organised externally. Direct Ferries Is it worth pursuing this with my travel insurance company or will I not be eligible for a refund Revenue impacts the experiences featured on this page. Buying a ticket was easy but now to see how the experience on board will be in a few months! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We also provide an outline of the rules on passenger rights as detailed by the relevant authorities. We are legally obligated to follow these policies regarding issuing, changing and canceling ferry tickets and we cannot make any exceptions to these rules. The prizes changes after you first buy the ticket. COVID-19 Information Direct Ferries Ltd, 2-3 Three Rivers Business Centre, Felixstowe Road, Ipswich, Suffolk IP10 0BF, United Kingdom. So now I just lost my money, because of their incompetence. With our quick and simple ferry finder tool, finding a or submit an enquiry. Dear customer, Many thanks for your review! The transaction was quoted in dollars and as I was in Barbados I presumed it was in that currency so I paid $1400. WebWe sell ferry tickets from the biggest operators, for the top destinations worldwide and the best prices. Direct Ferries Reviews | Read Customer Service Reviews of Kind regards, Maya from Direct Ferries. On advise from someone on another site I emailed the top man at Brittany Ferries, Christophe Mathieu and a refund was authorised in days. Reviewed 18 September 2020 via mobile. Also paid 28 pounds for lounge sea view experince, later to find out that children under the age of 8 are not allowed in the lounge. More Ferry Deals from directferries.co.uk Germany - Sweden: 20% OFF with TT Line You can compare the best prices from all train lines and book online directly with Wanderu. Direct ferries are great value, usually easy to book with, very informative, send the right links and in a timely manner. Cancellations & Refunds - P&O Ferries WebIf you are unable to travel after checking in at the terminal, request a refund at the terminal. Please don't hesitate to contact us, if you have any queries. However after submitting your request our system is offering automatically some solutions online and the customer have a choice to close the ticket by finding solution online or to reply to that that the problem has not been solved so that our agent can handle it. According to the rules of the ferry operators, you must make your request at least 3 days (72 hours) before the scheduled departure. Now looking forward to our up coming adventure. Please note that if the ferry company does not offer an e-ticket option, you will have to pick up your paper tickets from our offices in the center of Athens or have them delivered to you via courier. Due to some recent backlash Holiday Extras are giving some customers refunds instead of vouchers but not all, likewise some holiday cottage rentals have become a bit more lenient. What terms and conditions apply on my ferry ticket? All rights reserved. Choose euro tunnel best service. Each ferry company has its own cancellation policy. Re: Uber service at RSW 5 years ago. Brittany ferries Anyone else having problems with getting a refund of price differences in ferry bookings with Brittany Ferries? You can find your booking reference number at the top of your confirmation email. General Inquiry/Feedback Request a Refund WebPARCEL RETURN SERVICE*, PARCEL RETURN SVC, PRS* County DISTRICT OF COLUMBIA, Type Unique Zip Code. This is my first negative review for a company. To have your request processed as soon as possible, please include the following: If requesting that a discount be applied to a fare, please provide proof of eligibility for discount (e.g., driver's license to demonstrate senior discount or qualifying discount documentation). You are using an out of date browser. Wondering what happens if your ferry travel plans change? WebA horrible experience. How can this even be possible. *** Important note: according to the policy of some ferry companies, if paper tickets are required for boarding and you have already collected them, you must return the tickets in order to receive your refund. Editor, Marcus Herbert. Suggested companies are based on peoples browsing tendencies. 12v Cummins HydroboostI have a 1997 dodge ram cummins with Maybe down to mobile network delays but thought I should let you know. I have NOT picked up my ferry tickets. He arives at the harber of huelva today and they say to him that the boat is fullly booked ? But apparently they said they have no record of it. Under the law, refunds must be provided within seven days but given the unprecedented effects of coronavirus, we advise allowing ferry companies more time to process refunds. Rent-to-own and financing options allow you to get the trailer you need within your budget. In case the email address or phone number used during the booking is not available anymore, we may require additional information in order to verify your identity and proceed with your request. There is no one I can speak to. Ferry If you make an amendment request through My Account the amendment fee is only 10/10. In addition all your emails, including the ones you sent from a different email address, were sent to us a month after the sailing date had already passed. Dear Customer,Thank you for your feedback.After looking into the details of your amendment requests, we noted you requested to change your return journey for January 2023. YOU WOULD BE BETTER OFF SWIMMING TO WHEREVER YOU NEED TO GO THAN TO USE THIS COMPANY !!!! If you cant return your tickets in person, you can send them to Ferryhopper by courier or post. Refund instead of credit notes! - Brittany Ferries No The calculation will start on the latest of the following three dates: May 30, 2023 the 30th day after you file your return the day after you overpaid your taxes For more information, see Prescribed interest rates. I have booked a trip to/from the UK (from Hoek van Holland). Tried to contact by telephone- dont take incoming calls. Direct Ferries wont refund me and they wont let me board unless me and my son show passport or driving licence which we dont have. If your question isn't answered then please Contact Us. Terrible service, maybe not a scam but don't use them. But, although they sent a confirmation, they make it clear that it's not a ticket. One final number gave an answering machine that DF doesn't take phone calls and you're reverted to the website. up to 15% off Stockholm-Helsinki, Ventouris Ferries: save on your 2023 sailings, Denmark Norway: bring your car for FREE. By the time I got a confirmation notice it was past a 48 hr before travel time and they would not change out going trip. You'll need to either book a new one way sailing for your return trip or cancel your original booking and make a new booking. WebTerm 1 Starts:Tuesday 30 th August 2022 (children return Thursday 1 st September 2022) Term 1 Ends: Friday 14 th October 2022. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. DIRECT FERRIES E-file and sign up for Direct Deposit to receive your refund faster, safer, and easier! There was nothing from you at all. Refund Because if this I am no longer able to travel as I would need my BRP to enter the UK on my return. Emirates Stadium and Arsenal Museum Entrance Ticket Including Audio Guide, Leeds Castle, Canterbury Cathedral and Cliffs of Dover Custom Day Trip, Stonehenge Inner Circle Access Day Trip from London Including Windsor, Burnings, Butchery & Black Death: A Walking Tour of London's Bloody Past, Private Tour: Harry Potter Black Taxi Tour of London, James Bond Film Location Walking Tour in London, Private Tour of London Center plus optional Changing of Guard, Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. -10 min from Costa da Caparica by car -8 min from Cova do We were due to travel from Portsmouth to St Malo at Easter but it was cancelled due to Covid-19. It appears that my problem with Direct Ferries is not unique, they have a history, according to reviews on this site, of very poor responses and no responses at all to customer services issues. ferry is delayed or cancelled Can I request a ticket cancellation/change on behalf of another passenger? WebGRIMALDI SARDINIA New Cruise Ferries on Livorno - Olbia route BOOK NOW CRUISE SARDEGNA CRUISE EUROPA THE. Can I cancel them and get a refund? This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. However, if you are traveling internationally, you may not be allowed to board the ferry. Whether you ride a bicycle or drive a truck, we cater for all types of vehicles for tourist, business or commercial use. I got the cash but obviously just the value of our cancelled tickets. UNITED KINGDOM. What restaurants are near Direct Ferries? You should thus make sure that all details are written correctly. To get to other parts of Desaru, you can easily book a Grab. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register. Direct Ferries If you want to be among the first to hear about our latest ferry offers and want to take advantage of exclusive ferry discounts then subscribe to the Directferries email or follow us on Twitter or on Facebook! We had the same with Qatar. Channel View Road Kind regards, Maya from Direct Ferries. Needed to change tickets. Bookmark. Dear customer, Many thanks for your review! Not only that, in order to have this kind of saving, I was directed to use a ferry company that I hadn't used before, which turned out to be the best ferry journey I have experienced since before all restgrictions were imposed because of the covid pandemic. Be aware this route DOES NOT EXIST with this company, which we only found out when we arrived at the port. Quit easy to make a reservation 9 months ahead.1 suggestion: a notification (more in site) about the checkin atleast 1 hour before departure. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. For contact details visit our contact us page. Booking Cancellation Always remember anyone can post on the MSE forums, so it can be very different from our opinion. They charged me 79.00 to cacel a booking. It's a workaround but WAY cheaper than cabs. With an email receipt from the ferry company I endeavored to contact Direct ferries customer services for a refund. Using their online form I contacted customer services, not once but half a dozen times, I received no response. I have applied for a replacement BRP however, I am unable to get the same before 8 weeks. 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We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. WebPlease use the contact form on our website to request a ticket change. We then had to buy $40 tickets with Sunfish boats to get us to Nusa Penida (the Starfish boats we were originally moved to were then also cancelled due to bad weather). They said they would check it out. What are the refund/exchange policies in light of the current situation. WebImmediately after making the booking I realised I had made a mistake with the dates so I cancelled it within minutes and requested a refund. If I wish to change to a very inconvenient shipping time (arrival at 10:30 PM, which is not acceptable for me) I have to pay another $185.00 This finally was happening after 5 days correspondence and waiting for a answer. WSF is the largest operating public ferry system in the US! WebAndrew Arthur Allen Sr. GrandchildrenDebbie Allen Is a Proud Mom of Three Grown. We also ensure all reviews are published without moderation. Incredibly unhelpful. useful to check schedule - best to book with operator directly, Terrible service, maybe not a scam but don't use them. WebUnfortunately, having booked a non refundable ticket, the ferry company has not offered a refund on this occasion. Tried to call DF with a number provided by Stena - phone disconnected. In this case, you have to request a cancellation in any of the following ways: by sending us an email, by filling in our online contact form, or through the. The account will stay blocked until dispute will be resolved. Ferry delay compensation. If you have already picked up your paper tickets and you wish to cancel them, you have to return them in one of the following ways: We strongly recommend sending your tickets via registered post. Find ports, routes and lots of useful information to help you plan your trip. Months later, it is impossible to get a refund. Thank you for booking with Direct Ferries. The booking was quite straight forward but is a little confusing the first time you use it when you see the reclining chair booked and cabins not available. The most USELESS COMPANY EVER!!!! Way better to just buy the tickets directly from the ferry companies themselves! What if I don't know the plate number of my rental car? I had the same problem with P&O and vouchers. Our 'FAQ' database contains the questions and answer to the most common queries made about booking and travelling by ferry! Will never use again Date of experience: December 21, 2022 Reply from Direct Ferries I will rather swim than use the useless company again. Dear Julliete, Many thanks for your feedback! How to get How we will print them is our big mystery, maybe they will work from a phone. Paying online You can book online using the following payment options: Visa (including prepaid) Mastercard (including prepaid) Visa Debit and Debit Mastercard American Express BC Ferries Commercial Travel Card BC Ferries Travel Card All the information you need on ticket changes, cancellations and refunds is here. shocking service. We have already tried several times to contact the ferry company and asked them to grant us the possibility to amend your booking as an exception, but unfortunately they have denied our request. Please note: prices rise as space becomes less available. Would recommend at all cost, better buy is straight from actual company. Modern excavations have raised the possibility that the name If you contact us in under 72 hours before your scheduled departure, we will do our best to help, but we cannot guarantee that there will be enough time to process your request. Point blank refused and they sent a refund without any messages to inform me. Please don't hesitate to contact us, if you have any queries. . I have travelled many times ever since my first positive booking experience. Unfortunately During that two weeks I have bought a new ticket already, as I didn't have any confirmation. You can amend your booking online if you have an account with us. It may not display this or other websites correctly. No questions have been asked about this experience. Less than 24-hours or failure to show for travel. Estimated growth return on investment of at least 8%. Thank you for contacting Direct Ferries to request a cancellation to your booking DFP*****8 with Brittany Ferries on 08/04/2020. Alternatively, subscribe to our newsletter to get inspiration from offers and popular travel destinations. Do you mean direct ferries are trying to alter the contract or the op?. By an amendment the ferry company compare the price that they have in their system at the moment of the amendment and not the prices on our website with special deals. Really poor service - i would have nothing to do with this company. Please note that cancellation requests cannot be made via phone. EVER! According to the correspondene with our Customer Service and also according to the screen shots regarding your browsing history, you only logged into your account prior to the sailing date but made no amendment request and therefore no arrangements were ever made with the ferry company in regards. Please note that Ferryhopper applies a small cancellation fee of 6 (euros) per booking. You don't accept the NatWest card by paying , last time I make wrong directions and I can contact nobody's to help to change my ticket , your application Direct Ferries is not helping and very hard to many questions ,fill the form.bla bla bla last time you told the ferry is in delay after is cancel I send the complain I don't receive notification.and more. Compare prices, times and shipping companies for your ferry using our price search. WebUpdate booking to add or remove feet to vehicle length (for vehicles more than 20 ft. long only): pay or receive refund for any price difference subject to space availability. WebThe amount you'll be refunded when you cancel your booking will depend on the booking terms of the ferry company you're sailing with and the type of ticket you have booked. Date of experience: March 2022. Don't really get your point. Dont waste your money - just book direct Direct ferries are incredibly unhelpful and once they get your money are not interested in assisting you. As a result of the above incident, my BRP (resident permit) was also stolen. I was referring to the company changing their cancellation terms retrospectively. If you haven't purchased Cancellation Cover then you will be charged a cancellation fee. Rsw Airport Uber PickupAirports now have specified pick-up These vermin are interested only in your money - not servicing customers. We did so with Britanny Ferries. For contact details visit our. I appreciate that they are extremely busy atm , but find this unacceptable. With holidaymakers still owed millions of pounds for cancelled holidays and flights, many will be reluctant to rebook if their trip is cancelled. Certainly worth trying your luck. We are easy to contact through our contact form on our website. Verification can help ensure real people write reviews about real companies. Receive current traffic conditions, mountain pass reports, construction updates and more. Tried to amend reservation to Mar 3-6. Best price at the time of writing was 1449 Baht (about $41) for a 10-hour journey. Direct Ferries - Can I get a Refund? MoneySavingExpert Forum Irish Citizenship Application Processing Time 2020 Forum, Famous Poker Players Named Phil, Articles H