how to accept wex cards

The new policy will now appear in the Policy Number drop-down, allowing you to select and edit it. If youre not familiar with Level 3 processing and enhanced data, youre leaving money on the table every time you take a qualifying card. Wex Inc initially withdrew from the deal over concerns related to the COVID-19 pandemic, which sparked the class-action lawsuit. The 8 Best Fuel Cards For Truckers In 2023 - Merchant Maverick If used at an IIAS merchant, simply swipe your card and it will automatically approve anything thats an eligible expense. Ive contacted customer service multiple times and spent long times on chat and hold both times. Still, businesses must have specific equipment set up for companies to accept them. GSA Fleet Card | GSA It is a great reason to accept fleet cards so that you may attract a whole new set of cost-conscious customers in todays environment. Any and all use of trade names and/or marks are for identification purposes only and shall not be construed as a claim of affiliation, or otherwise, with CardPaymentOptions.com, Inc. ("CPO") in any form. The due date was 1/20/2023. However, they will continue to take my monthly contribution out of my paycheck. Such stations as Amoco, Citgo, Conoco, Diamond, Kwik Shop, Phillips 66, Sunoco, Shell, Sinclair, Texaco, Shell and Casey's accept the WEX card. For accepting Wex and Voyager, your payment processor will need to install a specific application on your terminal. WEX Inc. reported in July that fraud losses in the second quarter of 2017 were $16.1 million, an increase of nearly $10 million from Q2 2016. If you suspect that Wex Inc. is charging you undisclosed fees, we recommend seeking athird-party statement auditto eliminate hidden charges. Customer service is miserable. (See Look up card.). Some of the companys complaints are unrelated to its merchant processing services, but its overall complaint total indicates that its customer support department may lack the resources to resolve all issues in-house. When entering a fleet card in your My Wallet, add the prefix number for the first 6 digits of the card, then add the last 4 digits of the account number. Your email address will not be published. Wexs per-transaction fees are not competitive with those charged by the cheapest merchant accounts, and its long-term contract is actually more restrictive than industry averages. This is our complaint on WEX, Inc. WEX Fuel Cards | Ford Commercial Solutions Do I need to contact my bank? As for card acceptance, the WEX FlexCard is accepted at 95% of fuel stations nationwide. But in some cases, like with universal fleet cards, there are ways to lower your cost at wholesale. A comprehensive visual dashboard lets you track, analyze, and forecast expenses by driver, KPIs, and more, making it easy to identify trends, habits, and purchase anomalies. How does it work? However, there are steps you can take to qualify for lower pricing, even on universal fleet cards. So, in addition to the approx $187 interest charge that had carried over after paying my account balance that they said was due July 28 (ignoring the fact Id already made a second payment and had paid the entire balance), they charged me a $140+ late fee!! Your WEX benefits debit card makes it easy to spend your funds on eligible expenses. There are a few Wex Inc. complaints about its contract terms. By contrast, a BP fuel card that doesnt bear the Mastercard logo is considered store branded and can only be used at BP locations. We are positioned to create a community that sustains and supports us as individuals and leaders, while also helping us to drive positive impact to our business. Can you imagine what they are charging retailers to be able to take the card? The benefits of accepting fleet cards The benefits are straightforward. made a mistake ( or is it FRAUD?) This can include taxi, Uber and Lyft drivers, truckers, and other customers who use corporate or government fleet cards. The standard Wex, Inc. (See Look up card.). Since covid started and all fees were taken for internally between customers, we were not using it as much as previously, a balance was remaining in the account. Most pay-at-the-pump systems only work on whats called the BuyPass platform, in the First Data network. Additionally, finance charges in the amount of $75 started to be charged to my account in January 2022 and every other month thereafter. What payment methods are accepted? - Upside The benefits are straightforward. In the Add Prompt screen, select the type of prompt you want, then click Next. For maintenance under $100 - merchants can either electronically accept the WEX Fleet card or call in the transactions to 1 (866) WEX-4GSA (939-4472) to receive a MasterCard number. See this page to learn how we support our operations. Instead, youll be charged a percentage and may be assessed additional costs by your processor. Wright Express (Wex) and Voyager are fleet-specific branded cards, meaning that they bear their own brand name. WEX, Inc. | Complaints | Better Business Bureau Profile crazy third time its going on. It is accepted at ExxonMobil gas stations or anywhere that Mastercard is accepted. Data collection offers businesses comprehensive analytics and usage statistics. At the end of the day 3 months later WEX has not terminated the account and continue to pile on charges and send me statements.. We find that their service and management algorithms are needlessly obstructive. The Verifone machine is universal, and can be used with many different processors. Women play an important role at WEX. Under the Contract ID drop-down, choose the account from which the money code will be drawn. WEX appreciates the BBB bringing this to our attention. Now since they took over there is not only a sudden $39.00 late fee every month but they had the audacity to charge me a late fee on a cancelled account that had no charges since I cut the cards months ago! Add a reference number and note, if desired. You will be notified when new oil merchants begin accepting the WEX card. There is an admin fee of 1.3% for all Visa and MasterCard, and 2.1% on AMEX transactions. Worst company in my 50 years of being in business ! Phillip created this website and has written over 1,000 articles regarding all things payments. To avoid this issue, we recommend asking for promotional information but not providing any information about your business name or location that could be used to bill you. Wex is the most incompetent company, screwed me 6 ways to sunday, because they had to lower credit limits during the great Hoaxit, a bunch of heartless people that dont understand a thing about small business and trucking. WEX began in 1983 with a mission to simplify fuel payments and accounting for busy professionals like you. It is also a great way to encourage businesses to start spending again as many consider curtail spending. Choose Manage Cards from the drop-down menu, then View/Update Cards from the fly-out menu. Most often, people choose Report Only, so the drivers name only appears on reports. This also may need a specific point of sale terminal to collect the pertinent data and process fleet card payments. Fleet cards are a common business-to-business (B2B) transaction, and youve probably been told that theyre expensive to process. This allows us to see the company through a different lens or perspective than we normally would. SEE WHO SPENDS WHAT, WHERE AND WHEN. CANNOT STRESS THIS ENOUGH!! Sometimes the card can also be used to purchase other items at the gas station, such as snacks and drinks. Corporate Office Finance. I dont see how paying an extra $178.12 over the cost of the fuel is saving me anything. Look up and select the card you want to change. Furthermore, fleet cards may or may not be affiliated with the credit card brands, which affects everything from the costs to accept them to the equipment thats compatible with the cards. Tried to use the cards they sent and they had a block on every 2nd purchase even though they lied and said there wasnt. Drivers can call 1-866-329-3471 or the customer service number listed on the back of each WEX card. In addition to making it nearly impossible to avoid late fees if you pay by check, they switched website interfaces and created a new account for us and left a small amount on the old account. It does not help anyone when individuals and businesses start cutting back activity because energy costs are so prohibitive. Choose Manage Policies from the drop-down menu, then Manage Policies from the fly-out menu. A policy is a set of rules that govern how a group of cards behave, including where they can be used, and what products can be purchased. None of which have been successful. If you have a business that requires traveling, this card is for you. Suspended our account for not paying 324 dollars for another contract we have never been notified that exist. Fleet cards, aka fuel cards, are basically a charge card whose primary purpose is to purchase gas. Hard to get a hold of. Referral Partner Permissions. How can I go about it? Melissa Smith is the president and CEO of Wex Inc. We are currently able to locate more than 20 negative Wex Inc. complaints, none of which accuse the company of being a ripoff or a scam. Ive made several attempts to contact WEX to resolve these charges, but I was never able to reach a representative which is completely unacceptable. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Opened new account Enter the limit in the Amount field. It's a cut throat industry. INACTIVE makes the card unavailable to use. Every vehicle you lease through GSA Fleet has a corresponding WEX card. Wex wouldnt help at all, just lied and wasted our time. Still, businesses must have specific equipment set up for companies to accept them. Ben believes in empowering businesses by providing access to fair, competitive pricing, accurate information, and continued support. 36 complaints were related to product or service problems, 62 had to do with billing or collection issues, 2 were left regarding an advertising or sales complaint, 4 were issues with a guarantee or warranty, and 3 were filed regarding a delivery issue. Contact Support. Which I upload. WEX Fuel Cards | Save Money With Fleet Cards & Business Gas Cards Vehicle Fueling Procedures - Fleet Services - University of Alabama Referral Partners Furthermore, there are specific store-branded card networks offered by particular brands. Your WEX benefits debit card makes it easy to spend your funds on eligible expenses. To manage policies, follow these steps: Prompts are the questions that the cardholder is asked at the point of sale. I think this would be great for our business! UPDATE: Not menti. Inventory Information Approval System (IIAS), We help 300,000 employers in the U.S to power the. Accepted at 95% of U.S. fuel stations Automatic accounting Detailed, custom reports Taking fleet cards can open up your business to a huge number of potential customers, ranging from local taxi drivers to long-haul truckers. Charged to my bank account, we do not own a card. an account in a name who is not associated with our company. One transaction for $164 at Sheetz fuel, made payment, said they didnt receive it. Funding time for Wex and Voyager depends on full acquiring status, and can be discussed with your processor. WEX adds Visa to virtual payments offering. I know we can restrict cards to fuel only when pay at the pump, but can we restrict drivers from buying non-fuel items inside the store? Focusing on diversity also means focusing on inclusion. For the Validation type, however, choose Exact Match to make sure the Driver ID has to be entered correctly at the pump. Keep the following in mind when processing international cards: To switch between numbers and letters on your device: iOS: Tap ABC or 123 at the lower left of the screen We were then told that the 6.99% was the periodic rate rather than the APR. They left a message one time, we called to enquire and they said that we didnt owe anything (becuase their rep was apparently only aware of the new account!). document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); As a small business, Im trying to figure out how can I accept WEX cards on the merchant machine. Founded in 1983 as Wright Express Corporation, Wex Inc. is a merchant account provider that primarily offers fleet card and business management services for the transportation and logistics industries. We are going through the same situation. Thats the receipt this is ridiculous then they freeze your card what kind of HSA does that? (Town name) Dental or Essential Eye? 2023 Host Merchant Services. It is not intended as legal or financial advice. reply and I will get the message. In the case of Wex and Voyager, the key is to find a processor that charges you as close to cost as possible. Get the truth here. Click Authorize Payment and confirm the payment info. Check out the links below to access frequently asked questions and video tutorials to make your job easier! If used elsewhere, you may need to upload supporting documentation (depending on your benefits plan). EFS/WEx decided to debit our account and send us a check. Wex and Voyager can be used at any participating business, but both require extra set up beyond your regular credit card processing. As a small business owner, these unexpected shifts in expenses are a serious problem for me and I need this issue resolved. I became a Wex customer in November 2021. Of the complaints related to payment processing, the most commonly cited issues are poor customer service, unexpected fees, negative sales experiences, and delayed payouts. Exxon Mobil should be aware of this. Since they took over billing for ExxonMobil I had to cancel my account with ExxonMobil because they like to charge unwarranted late fees every month. I had the misfortune to come up against WEX for a collection of, wait for it,, $1,300 yes thirteen hundred dollars!! The card can be used to purchase any type of fuel, including gasoline and diesel. In addition to its traditional merchant services, Wex Inc. also advertises that it provides Level 2 and Level 3 processing for B2B and B2G transactions. These processors offer Quickbooks integration and have low rates. Since thats the lowest rate of the purchasing card categories, thats the goal. The trick to choosing a card-acceptance-services provider is finding one familiar with the specialized nature of P-cardsone who can bring the best technology that allows sellers to input, capture and deliver Level 3 data with their transactions. Wex Inc. has a D- rating with the Better Business Bureau and is currently not BBB accredited. 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