stubhub refund lawsuit

A California class-action lawsuit has been filed against the ticketing site StubHub. She told me this escalation process would take 3-5 business days. McMillan cites StubHub's FanProtect guarantee is a misrepresentation. NEWS. The company reportedlydoesnt have enough liquidity to honour these requests though. A $5M lawsuit was filed against StubHub over their updated refund policy Women Dominate Acting Winners at First Gender-Neutral Independent Spirit Awards, N.Y. Times to Stand Trial This Month as Sarah Palin Libel Suit Heads to Jury, How the Supreme Court Could Shake Up Disneys Spider-Man Plans, United States v. Facebook: What Hollywood Has at Stake, Guest Column: 'Turning Red' Writer-Director Domee Shi on Making Her "Magical Puberty Story", DP Darius Khondji on What It Was Like Working With Bong Joon Ho on the Highly Anticipated 'Mickey 17', John Malone and Charter Directors Reach $87.5M Deal to Settle Investor Suit, Rupert Murdoch, Fox Corp. 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Class Counsel is Named in COVID-19 MDL Against StubHub - Expert Institute The COVID-19 pandemic impacted the live-in-person event industry, and StubHub was not able to compensate the victims families with full refunds. StubHub filed a lawsuit against the Warriors and Ticketmaster in California on Sunday, accusing the two of conspiring to create an illegal resale market. The next day, I received a $500 charge. I bought 2 tickets to a concert in SC that was cancelled. Read About More Class Action Lawsuits & Class Action Settlements: document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); No I never purchased anything from StubHub, HOWEVER I worked for them for a very short time, their shady business dealings was very unnerving to me as well as I read this lawsuit they are in total violation of the court order I worked for them during the merging of viagogo and stubhub that took place In May of this year our emails went from stubhubcorp to @viagogo.com to @stubhub.com 3 emails in 3 weeks it was awful I called them out on their fan protect guarantee as well as arguing why we were trainined in april and May to NOT give refunds to customers instead DO NOT OFFER REFUNDS and I have documentation fo the training it stated on every learning module and it stated that we were NOT to give refunds under any circumstances UNLESS the customer gave pushback they have now taken their 120% refund bs back down to 100 but dont tell the customer unless asked but anyway I was called into a meeiting put on paid suspension which I stayed on for a month then was terminated due to the outcome of the investigation what investigationi? This is a major change for the ticketing industry. On basketball tickets that was cancelled and they would not refund them because at that time the NBA had not cancelled all games, even though they never played any after that during the entire year and some. 3 min read Last Friday, U.S. District Judge Haywood Gilliam declined to dismiss and compel. The NHL postponed its season on March 12 in the massive wave of coronavirus shutdowns. Adam Silver had to get the Christmas bonanza in- fans be damned. Add me too please! I was hung up on by 2 separate representatives and was promised a call back from a supervisor from a 3rd representative and luckily I didn't hold my breath, because I would be deadnobody ever called back. StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller failed to provide them with refunds over events cancelled due to the COVID-19 pandemic. StubHub changed its refund policy about a month ago. In last weeks opinion, Judge Gilliam once again determined that StubHub failed to produce evidence showing that the plaintiffs assented to the arbitration agreement when they purchased tickets on the app. As for the parties request for the creation of a StubHub-only MDL, we find that the actions against StubHub involve common questions of fact, and that centralization of actions against StubHub in the Northern District of California will serve the convenience of the parties and witnesses and promote the just and efficient conduct of the litigation, the seven-judge panel on multidistrict litigation wrote. Please add me I have communication and documentation to prove stub hub is just keeping my money. StubHub denies any wrongdoing or liability. A Phoenix resident has filed a proposed class action against StubHub in which she claims to be one of many consumers stuck with worthless tickets to canceled events after the $4 billion ticket marketplace decided to walk back its longstanding FanProtect refund guarantee. Amanda Bronstad staff reporter Two women will lead lawsuits filed against StubHub after allegedly failing to refund event tickets due to the COVID-19 pandemic. NEVER USE STUBHUB. StubHub went a step further and simply halted cash refunds altogether. Combined with viagogo, we now span 90+ countries around the world. StubHub's parent company, Viagogo Entertainment, has avoided a class action lawsuit that accused the company of unfairly offering customers who had purchased tickets to cancelled or delayed events vouchers rather than refunds. McMillan's main agenda is for the court to demand StubHub to cease issuing coupons worth 120% of the paid ticket value. The lawsuit also notes that StubHub president Singh Cassidy sent out an email on March 12, saying that refunds would still be available. One man is reportedly suing the ticket resale company, The reason for the lawsuit is the Wisconsin man purchased tickets to an. Top Class Actions will continue to monitor the StubHub refund settlement and tell readers how to make a claim when that information is available. The company then changed its policy to cover these situations. Instead of section 130 row 18 I was offered 452 row 15 which is behind the stage and the absolute lowest priced ticket StubHub was currently offering. StubHub facing class-action lawsuit after changing refund policy amid A federal class-action lawsuit against StubHub has been filed by Matthew McMillan. 1:12. StubHub Faces Class Action Lawsuit for Refusing to Issue Refunds StubHub Class Action Settlement to Provide Credits For Tickets The MDL transfer order can be found here. Report: StubHub Caves on Fan Refund Demands After 15 Months - TicketNews The plaintiffs are represented by Ahdoot & Wolfson PC and Wittels McInturff Palikovic. For more information about reviews on ConsumerAffairs.com please visit our WASHINGTON, D.C. - Attorney General Karl A. Racine today announced a settlement with StubHub, Inc. (StubHub), a ticket resale company, resolving a multi-state investigation into the company's refusal to pay refunds to consumers - including over $3.6 million to District consumers - for concerts, sporting and other events that were cancelled due to Whereas last year there was a bubble for most of the year and fans couldnt attend, now all that counts is the money grab. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. If I could give zero stars I would. I only hear that events will be cancelled if there are not enough performers. Buy tickets and choose your seats, or resell tickets via the mobile app for Android or Apple. Further, the voucher never came through! But neither Vivid Seats nor StubHub is giving cash refunds for postponed concerts, as long as there is a future date on the calendar. The lawsuit looks to represent anyone in the U.S. who purchased tickets on StubHub to events that were canceled in 2020. Call toll-free from the U.S. or Canada, or chat online with support. Since COVID-19 has come, StubHub's new policy is no refunds. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Still no luck. As the complaint states, Despite having recently been acquired for over 4 billion dollars, instead of obtaining liquidity to weather the storm, Defendants sought to simply pass its losses on to its clients., A StubHub spokesperson says, We will not comment further while the case is pending., Sign up for THR news straight to your inbox every day. StubHub Lawsuit COVID-19 Refunds Arbitration Clause - Sportico McMillan lawyer Nick Coulson echoed the sentiment. Speaking to the broader business model of companies like StubHub, Vivid Seats and Gametime, the case places the blame for StubHubs inability to provide cash refunds in the face of mass event cancellations on its inherent shortage of operational cashflow. So Farley filed a credit card dispute against them, and won back his $600. However, communication on this is virtually non- existant, juxtiposed with the buy side hawking we get. All Rights Reserved. My husband and I bought concert tickets as a Christmas present to each other. I want my damn money from the purchase of my tickets!!!! StubHub has stated that they will provide no comment on pending litigation. The credits issued by the company are valid through the end of 2022. The consumer lawsuit alleges that StubHub misrepresented its refund policy by, in March 2020, failing to explain that it would no longer offer a money back guarantee, but instead would give. Singh says the reasoning is the financial impact from coronavirus. Should You Become a Constitutional Lawyer? And the seats they offered were listed for $30 less than the ones I purchased. Fuller estimates the company has $1 billion to $2 billion in tickets still floating around for future events. Fan rewards: Well start sending you the news you need delivered straight to you. The suit also calls for a return of customer trust. Weve also historically offered sellers more convenience by paying them for ticket sales on our platform before events actually happen. StubHub, however, continues to charge third-party resellers credit cards for the money owed to customers via refunds yet has kept the funds for itself, the suit says. This is so ridiculous. Four proposed class action lawsuits against StubHub over its apparent refusal to issue refunds for tickets to events canceled amid the COVID-19 pandemic have been consolidated into a multidistrict litigation(MDL), a legal mechanism through which individual cases filed in different federal courts are brought together before one court to save time, money and resources. If the other driver has minimum liability coverage, can I still sue them? There are only two ways to request your refund from them on your own: Calling StubHub Support Emailing the company Mobile app: StubHub has my $253 for tickets I sold. We'll email you when an event is canceled. StubHub, Ticketmaster and two affiliated companies were dismissed from the suit on Monday by U.S. District Court Judge Dale Fischer. Easy sales process: StubHub contends that it was unable to refund all eligible buyers prior to May 3, 2021 due to the unforeseen impact that the COVID-19 pandemic had on its businesses and the live in-person event industry, including a near complete loss of revenue, an ability to recoup cash refunds from ticket sellers, the consent judgement states. Tickets to events purchased after March 25, 2020 will still only be eligible for a future purchase credit from StubHub. Thank you, you have successfully subscribed to our newsletter! Customers who are due refunds for pre-March 25 2020 events will be paid out by the end of May according to StubHub. "Under its 'FanProtect Guarantee,' StubHub typically offered consumers full refunds of the purchase price and fees . A Settlement has been proposed in the class action lawsuit Susan Wang and Rene Lee v. StubHub, Inc., Case No. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . They too should be held accountable. I patiently called Stubhub over multiple phone calls and followed all of their instructions. The popular online ticket broker, StubHub, has come under fire for changing its refund policy during the coronavirus pandemic. Unsubscribe at any time. StubHub promised its customers a full cash refund for cancelled events with its FanProtect Guarantee. The lawsuit goes on to argue that despite its recent acquisition by rival Viagogo for more than $4 billion, StubHub, rather than obtain a level of liquidity adequate enough to weather the coronavirus storm, has instead sought to pass its losses onto consumers. Please use any other ticket resale company this one doesn't care about their customers. I called them today, and at least they answered and a nice woman said she would escalate the refund and personally get back to me with an update. For most lawsuits, theres nothing you need to do in order to be a part of or join a class action lawsuit. Amy has built a reputation in the plaintiffs bar for delivering results and justice to consumers and sexual assault survivors in class action and mass tort litigation. It also asked for a reinstatement of the pre-March 20 refund policy. StubHub Hit With $5M Class Action Lawsuit Over Coronavirus Refund Get buying tips about Ticket Websites delivered to your inbox. All Rights Reserved. StubHub retroactively changes cancelled event refund policy due to COVID-19 (Coronavirus) Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19. In May this year, McMillan had purchased two tickets on StubHub but was denied a refund due to the NHL suspension. Punk Rock Bowling and Music Festival tickets for the upcoming concert tour are on sale at StubHub. Under normal circumstances, these processes are manageable. If the show is rescheudled your tickets are good for the new date and you can either attend the show or sell the tickets. U.S. District Judge Haywood Gilliam of Oakland on Monday refused to compel arbitration of California state-law claims by a class of consumers who allege that StubHub Inc wrongfully changed its. List your tickets on the app or website, and StubHub will do the work of finding buyers, completing the sale and paying you. No refund or voucher has been offered. Previously, she represented workers and retirees at a national employment law firm. Still have tickets to the cancellation. Yes I have two events canceled from Covid that I did not get a refund. Enjoy reading our tips and recommendations. StubHub Settles For More Than $9.5 Million With Customers Denied Cash Come to find I was charged $300 from my bank account. In a March 30message to the ticket buying community, StubHub president Sukhinder Singh Cassidy explained the policy change. It stated, if the event is canceled and not rescheduled, you will get a refund or credit to use on a future purchase, as determined in StubHubs sold discretion (unless a refund is required by law)., On March 20, Cassidy sent a new email. He's now suing StubHub for refusing to refund the money he spent on the postponed NHL game. The judge will rule on whether to allow the lawsuit to proceed as a class action or not. They said it would take up to 30 days. Do not use STUBHUB, they are not an honest business. StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many . This is not good customer care and I would recommend you think carefully before trying to buy tickets through this avenue. But, as an alternative, the 120% off coupons were also available. At regular volume, we can afford to take that risk. StubHub is the world's top destination for ticket buyers and resellers. He has prosecuted a variety of consumer protection and complex employment cases. I listed the ticket for sale, but I was going to change the detail to delist because I decided to go. Through this action, we hope to provide people some small bit of relief during this uncertain time.. The case, In Re: StubHub Refund Litigation, is now proceeding in the Northern District of California, presided over by Judge Haywood S. Gilliam, Jr.This particular case represents one of the few COVID-19 related consumer lawsuits to successfully . According to the lawsuit, StubHub president Sukhinder Singh Cassidy had the temerity to claim in an email that the theft of customers money, i.e. ADD ME PLEASE! The first person I spoke with said that the tickets had been sent. StubHub agreed to a $9.5 million settlement with consumers from 10 states and the District of Columbia. Especially because people have no idea if they'll even be able to use the coupons we don't know what the next 12 months are going to look like. I bought my tickets under a much different safety expectation. Copyright 2022 Consumers Unified LLC. European Politicians Call For Investigation Of Ticketmaster, Live Nation Argues Taylor Swift Lawsuits Must Be Arbitrated, KISS Announce Final Shows on End of the Road Tour, Event Ticketing Resources For Secondary and Primary, Report: StubHub Caves on Fan Refund Demands After 15 Months, will now be able to obtain a cash refund from the company, StubHub was sued in a class action over the policy change, purchase by viagogo was being picked apart by regulators in the UK before being approved with contingencies. StubHub is represented by McDermott Will & Emery LLP. Get the latest news on COVID-19 delivered to you. The new lawsuit claims the policy change amounts to a breach of the StubHub user agreement, conversion, negligent misrepresentation, a violation of Californias consumer protection law, unfair business practices and false advertising. Ive been trying to get my money back for 2.5 years with no luck! At the time of this writing, nothing has been proven in court. Its now 3/3/22 so thats 64 days since I requested the refund. Last Friday, Judge Haywood S. Gilliam opined on a motion to compel arbitration and dismiss a complaint filed by ticket purchasers concerning StubHubs refund policy for events affected by the COVID-19 pandemic. This is the only option that allows you to retain your right to bring another lawsuit against StubHub about the claims in this case, but you give up the right to get an award under the Settlement. By submitting your comment and contact information, you agree to receive marketing emails from Top Class Actions regarding this and/or similar lawsuits or settlements, and/or to be contacted by an attorney or law firm to discuss the details of your potential case at no charge to you if you qualify. FAQ. Given the impact of the coronavirus, it is not possible to sustain this practice in the near-term. ConsumerAffairs is not a government agency. StubHub sues Golden State Warriors, alleging monopoly - ESPN.com You must contact the expected to be mailed out. The plaintiff has purchased a ticket for a suspended NHL game through StubHub but has received no refund. Although the case has not yet reached a final verdict, the judge has scheduled a hearing before the end of the year. Never received email and Stubhub charged me $288 for not delivering. Lia Sophia Class Action Lawsuit Settlement, LG V10 Class Action Lawsuit Settlement Offer, Tristar Products Lawsuit How to Avoid the Scam, Class Action Lawsuit Against Transamerica Universal Life Insurance, Class Action Lawsuit Lifelock Reducing Your Court Costs. 1:00. StubHub Faces Lawsuit for Changing Refund Policy in Wake of COVID-19 While the shows are postponed you are in limbo. I will (apparently) receive a refund, but the damage is done. This time Stubhub claims they sold tickets and sent me email to transfer tickets. StubHub to Dismiss StubHub Lawsuit - Lawyer Rule Unfortunately, the seller never came through with the e-mail transfer. I will never use this company again to buy or sell tickets. FanProtect Guarantee: Three different reasons and resolutions given to me, each rep telling me the previous rep had not told me the truth. Please add me to this class action against STUB HUB. "If you have tickets to a show that is postponed, you will be able to select your refund . Ticketholders brought a lawsuit against the company, demanding that they get cash . | The credit is valid for one year (365 days) and you can apply this credit toward any live event listings on our site in the same currency. I purchased 4 tickets to a Rammstein concert in the Netherlands in 2019. Within 3 hours from the PayPal notifications I politely contacted Stubhub and point out I never purchased the parking tickets for the event. I sold tickets to a Jerry Seinfeld concert for $253 scheduled for March 14, 2020 . Some StubHub Customers Getting Cash Refunds | PYMNTS.com Who should shoulder those cancellation costs? Please download the PDF to view it: Download PDF. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. I found out they listed under a wrong account. They offered me 125% of price paid in credit or refund to my CC. status of any class action settlement claim. Terms and Conditions. Customers who bought tickets to events through StubHub on or before March 25, 2020 will now be able to obtain a cash refund from the company. I tried contacting support and I kept getting the same response. I call Stubhub. Not at all a criminal case. I deleted my account. I listed tickets on StubHub, which I had done on multiple occasions. ClassAction.org is a group of online professionals (designers, developers and writers) with years of experience in the legal industry. The 22-page lawsuit claims the defendants, TicketsOnSale.com and Ticket Fulfillment Services LP, who . TicketsOnSale.com faces a proposed class action that alleges the company wrongfully charged a California man for tickets to a summer 2020 concert that was postponed indefinitely due to the coronavirus pandemic. Check out our list of Class Action Lawsuits and Class Action Settlements you may qualify to join! StubHub Hit with Class Action After Pulling 'FanProtect' Cash Refund If the show ends up being cancelled you will receive a refund. A Brooklyn consumer has filed another proposed class action lawsuit against StubHub, Inc. over what the case calls a bait and switch on a global scale.. Angry Fans Say First the Concerts Were Canceled, Then the Refunds How to Get a Refund from StubHub - Christian Small The news comes just over a week after ticket resale sites began requesting corporate bailouts. You also need to read their terms and conditions regarding disputes as you may be forced to file in their state where their company is incorporated. Of the states that disclosed the monetary value of their refunds, Law360 reports that more than $3.6 million will go to consumers in the District of Columbia, while more than $3.1 million will go Colorado consumers, almost $2 million to Arizona consumers, and more than $420,000 and $382,000 to consumers in Maryland and Indiana, respectively. Crystal Springs Uplands School College Acceptance, Would You Float In A Falling Elevator, Articles S